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Command prompt ran quickly, Malwarebytes uninstalled


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  • Root Admin

Something odd. Your networking was unable to reach out and download the Farbar scanner as part of the MBST tool to gather additional logs.

Let me have you run the following @episode10 and we'll see what we can find.

 

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

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  • Root Admin

I notice you're running ClamWin - is there a reason for that?

C:\Program Files (x86)\ClamWin\bin\ClamTray.exe

Windows Defender is built-in and miles ahead of ClamWin

 

You have a few Media Center settings, and configurations but the logs indicate it has files missing. Are you using Media Center on this system? Is it working properly?

 

I don't see an obvious reason why Malwarebytes would have gone missing.

Please click on START SEARCH and type in PowerShell and run it with Admin rights. Then copy and paste the following into the window and hit the Enter key

Get-EventLog -LogName Application -Source MSIInstaller | Where-Object {$_.EventID -eq '1034'}

Post back the results @episode10

Thanks

 

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Used Media Center a long time ago before upgrading to Windows 10, perhaps that's left over stuff from trying to get it to work on Windows 10, there was a project attempting to revive it to work and I did try, have since moved and don't have Free To Air broadcast here

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After the command window appeared I suspected something was wrong with MB as the adds were running on youtube, which I was watching at the time, that prompted me to check, the icon was missing from the tray, also no start menu entry, the folders in programs files were there but completely empty, as I posted before I was able to re-install with the support program and re-register then scan, nothing seems to be amiss ... but why did that happen and could something have done that and installed something that's not being detected?

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PS C:\WINDOWS\system32> Get-EventLog -LogName Application -Source MSIInstaller | Where-Object {$_.EventID -eq '1034'}

   Index Time          EntryType   Source                 InstanceID Message
   ----- ----          ---------   ------                 ---------- -------
   57538 Jun 27 13:12  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   53934 Jun 02 16:47  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   53926 Jun 02 16:47  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   53922 Jun 02 16:47  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   53914 Jun 02 16:46  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   52509 May 22 16:50  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   52448 May 22 11:52  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   52270 May 21 22:40  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   52257 May 21 22:40  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   48679 Apr 03 23:30  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   48173 Mar 27 20:21  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   48166 Mar 27 20:21  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   48160 Mar 27 20:21  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   48152 Mar 27 20:20  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   44830 Mar 04 17:17  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35540 Dec 20 09:06  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35529 Dec 20 08:43  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35342 Dec 18 19:25  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35336 Dec 18 19:25  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35330 Dec 18 19:25  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   35322 Dec 18 19:23  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   33007 Aug 10 20:06  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   28991 Jun 17 00:30  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   28984 Jun 17 00:30  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   28978 Jun 17 00:30  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...
   28971 Jun 17 00:30  Information MsiInstaller                 1034 Windows Installer removed the product. Product ...


PS C:\WINDOWS\system32>

 

 

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  • Root Admin

Please run the following fix. Once it has been completed, please attach the FIXLOG.txt file.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Did that, thank you for the help, upon reboot this morning Scandisk or chkdisk ran and has been  displaying %100 for about 6 hours, I will perform a hard reboot and skip disk scan and see if the machine will boot to the GUI, otherwise I'll use an image to restore the system

 

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  • Root Admin

So what is the current state of the computer?

Were you able to run and complete the FIXLIST fix above? If so please attach the FIXLOG.txt file.

Did you do a System Restore or Restore from a backup?

When you say Malwarebytes is grayed out, what exactly do you mean?

 

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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