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Long story short. I had Windows 11 update KB 5014668 fail to install and a tech looking at the CBS logs noticed MB showed an "access denied" to a registry entry during install. He wants me to uninstall MB using the MB tool and retry the update. I asked about just turning it off. He said as long as nothing from MB loads at boot up that should be okay. Will just turning it off and rebooting do that? Can it be done or do I need to uninstall? If I do uninstall, what's the best way to go about it and reinstalling it later.

 

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1 minute ago, Phxflyer said:

Will just turning it off and rebooting do that?

Turn off the following setting and then quit MB from the system tray. Be sure to turn it back to start with Windows after you are done.

If you still have issues with the update then you have another issue. Honestly I have never had issues with any Windows update with MB enabled.

Also, That update is a "preview" of the update coming for the July patch Tuesday and I would ignore it. Wait till the finalized patch is released.

image.png.2a92d504450941e71f096c271197df79.png

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Posted (edited)

This isn't a tech. Just a responder in the Microsoft Forum. I also have never had a failure to install any Windows updates with MB installed and active. This is the first time I've had this type of problem. From the CBS logs he just said he saw that MB "access denied" for a registry change. I can put the zip file here if that would help. Another user with the same problem posted after I posted here that he did turn off MB and the problem persisted. I can provide a link to my posting on that forum.

I spent over 4 hours this weekend working on this. Everything from replacing the softwaredistribution folder with a Macrium image from a day before the install to running DISM, SFC, windows troubleshooter and finally doing a repair install as recommended by the Microsoft guru who was working with me initially. After I did the repair and started to do the updates that were shown to be due, the .NET updates and a few others installed correctly but when it got to the cumulative update, I think from the 14th, it errored and wouldn't install it. Again, this was after a repair install. I rolled back the install and am currently sitting where I was when I first had the problem. Everything is working fine (except for windows updates) but it does appear something is broken somewhere and I'm not the only one who has experienced this. I paused updates until a week after the July update day. The security intelligence updates are coming in fine. I don't have plans now to do the update but am concerned I'll have a problem on July 14 with the new ones. 

I can turn off MB and try again later. I really didn't think this forum was the place that might solve my problem, unless it was caused by MB. But if anyone can help, all is welcome. As a side note, I've been getting an "access denied" message on Edge for a couple of sites I tried to go to this past week. One was Lufthansa reservations. I used Chrome and connected to it immediately. I am running the MB browser extension on Edge.

Thanks for any help. If you need any files from me, just let me know.

Edited by Phxflyer
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4 minutes ago, Phxflyer said:

Thanks for any help. If you need any files from me, just let me know.

Wait until after the July 12 cumulative update. Is your computer actually hardware complaint with Win 11?

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Yes, it is fully compliant. (i7 9700k, UEFI, 32G Ram, Secure boot and TPM) I upgrade last November and I haven't any problems updating or anything else until now. In fact I've been extremely pleased with the way it's been running.

Here is the one-drive link to the zipped CBS logs if you want to take a look at them and see if you think MB is doing something it shouldn't. I will wait until the next Microsoft update and see what happens.

 

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I do not do CBS logs personally. If I cant get an update to work after some work including a repair install. Personally I am looking for my Windows ISO for a clean install.

Clients never want to pay enough to dig and dig for a solution.

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