Detterman Posted June 26, 2022 ID:1522150 Share Posted June 26, 2022 My PC started lagging intermittently while playing online games. I'm on wifi (can't hardwire), but the problem only exists on PC and not tablet/phone or same game on laptop. I have run anti-virus software, and Malwarebytes without any resolution. This lag isn't exactly described by ping, which can remain low despite very obvious lag. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/25/22 Scan Time: 9:11 PM Log File: 4b913f7e-f4f5-11ec-9fc1-10c37b6d2ea1.json -Software Information- Version: 4.5.10.200 Components Version: 1.0.1702 Update Package Version: 1.0.56474 License: Free -System Information- OS: Windows 10 (Build 19044.1766) CPU: x64 File System: NTFS User: Detterman\ Detterman -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 345474 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 4 min, 49 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Detterman Posted June 26, 2022 Author ID:1522151 Share Posted June 26, 2022 FRST.txt Link to post Share on other sites More sharing options...
Detterman Posted June 26, 2022 Author ID:1522156 Share Posted June 26, 2022 Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27, 2022 Root Admin ID:1522243 Share Posted June 27, 2022 Please temporarily uninstall ALL McAfee antivirus software Then once completed, restart the computer and run the following fix @Detterman Please run the following steps and post back the logs as an attachment when ready. Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed. If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download. Spoiler Spoiler When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users. Example of Microsoft Edge blocking the download STEP 01 If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Double-click to run the program Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach or Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time Please attach the Additions.txt log to your reply as well. On your next reply, you should be attaching frst.txt and additions.txt to your post, every time. Thanks Link to post Share on other sites More sharing options...
Detterman Posted June 27, 2022 Author ID:1522273 Share Posted June 27, 2022 Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/27/22 Scan Time: 9:08 AM Log File: ab3b7b5a-f622-11ec-8b9f-10c37b6d2ea1.json -Software Information- Version: 4.5.10.200 Components Version: 1.0.1702 Update Package Version: 1.0.56507 License: Free -System Information- OS: Windows 10 (Build 19044.1766) CPU: x64 File System: NTFS User: ScottDetterman\Scott Detterman -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 344618 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 3 min, 2 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Detterman Posted June 27, 2022 Author ID:1522274 Share Posted June 27, 2022 (edited) FRST 627.txt Edited June 27, 2022 by AdvancedSetup Removed pasted code Link to post Share on other sites More sharing options...
Detterman Posted June 27, 2022 Author ID:1522275 Share Posted June 27, 2022 (edited) Addition 627.txt Edited June 27, 2022 by AdvancedSetup Removed pasted code Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27, 2022 Root Admin ID:1522301 Share Posted June 27, 2022 10 hours ago, AdvancedSetup said: Please temporarily uninstall ALL McAfee antivirus software Then once completed, restart the computer and run the following fix @Detterman Good day @Detterman The logs indicate that McAfee Antivirus has not been removed from the computer. Please temporarily uninstall ALL McAfee software. Please do not post the code directly unless asked, please attach all logs. After you have removed all of the McAfee software then run the Farbar scanner again and attach new logs FRST.TXT ADDITION.TXT Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 1, 2022 Root Admin ID:1522997 Share Posted July 1, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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