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Malwarebytes service got disabled when exit - MBAM cause WD to be disabled


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this is a new windows Installation and I have a few problems caused by Malwarebytes which is to disabling its service and to also to make my windows defender to be already disabled !

a note : some time windows defender service got error out when exit out of MBAM !

and idea ?

Edited by Gt-truth
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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3 minutes ago, Gt-truth said:

and idea ?

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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  • Root Admin

Good day, @Gt-truth

It looks like the current installation is in Trial mode. I also see that it looks like something prevented our MBST tool from downloading the Farbar scanning tool to add those logs.

Please do the following and get me these logs.

 


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

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  • Root Admin

You need to run some diagnostic software on the hard drives below.

System errors:
=============
Error: (06/23/2022 10:54:38 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Error: (06/22/2022 01:00:23 AM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

Windows Defender looks to probably be broken.

Error: (06/22/2022 02:43:21 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Microsoft Defender Antivirus Service service terminated with the following error:
%%2147942402 = The system cannot find the file specified.

 

 

When did you install Zemana AntiMalware?

I'm not aware of any conflicts with that program, but I suppose it's possible.

 

Do you have an external USB thumb drive to make a bootable system drive on? It needs to be at least 8GB in size and no data on it. Building a boot disk will remove all data.

 

 

 

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I did download a fresh copy setup file of Zemana-anti-malware before 2 day almost and I have to install it . there are a few software were installed .

Yes as for an external USB thump drives I do have 4 of them . they has (4 GB)   (8GB) (16GB) (8GB)

and I do have a few older Window’s ISO’s files and as Microsoft always forcing upgrade to a newer one then I’ll had to grab the newest ISO file release right ?

so I think it will be more faster at least to downloading an ISO file which will take up to 5 hours rather then to let Microsoft to taking up the half day to downloading and to installing the upgrade file in the background ?

let me know how can we go and waiting for your next reply! 

 

Edited by Gt-truth
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  • Root Admin

I don't see how a 3 year old topic applies to Windows Defender being damaged on your computer.

It's not a matter of Malwarebytes exiting and causing an issue. Windows Defender is damaged and that's why it won't start or run on it's own when you quit Malwarebytes

 

Edited by AdvancedSetup
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I do uninstall Malwarebytes via control panel and right after MBAB is being uninstalling a Pop-up message shows up about if the system has  a sound problem 

the message is  : are you having sound problem ?

this message above appear while MBAM is to being uninstalling ....

OK MBAM is now uninstalled .

 

CpWz_224.png

Edited by Gt-truth
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system has just been restart and everything seems working fine .

Malwarebytes still not reinstalled .

also I haven’t install anything HP’s drivers this time . the things I done are to install a new windows 10 OS and install a few software . should I do what ?
 

the problems reported by FRST caused by what ?

Edited by Gt-truth
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  • Root Admin

Don't know. There is some new threat that appears to damage Windows Defender and removes itself so it's not caught. I thought that is what you might have had.

You need to ensure that you have no Yellow or Red entries for your drivers in your Device Manager

 

  • Thanks 1
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thanks for let me aware about your information on the new threat 

I have no yellow or red entries in the device manger  .

but look like I have a drivers problems showing in there , (some drivers are grayed out with windows reports errors)

Device manger > View > show hidden devices

 

Edited by Gt-truth
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  • Root Admin

Because the logs at the time were showing the Windows Defender was not working.

Now it appears to be working. I asked you to restart and you said it is still working. So, there is no need at this time to do other diagnostics about Windows Defender.

 

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