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Malwarebytes Closing Automatically - Can't Run Adwcleaner either


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I am having troubles with running Malwarebytes or Adwcleaner in normal mode.  I can run either in safe mode and they both detected nothing, I have also run Windows Defender and it also found nothing.  I haven't done a complete scan yet, but I am at a completely lose why both Malwarebytes and Adwcleaner both crash immediately upon opening. The weird part it they dont' even seem to crash, they just almost feel like they close immediately rather then crash?

Any help would be appreciated because I am worried that not only is malwarebytes not working, I might have something malicious happening on my machine, and it is a very important work machine I need to make sure is safe.  

What can I do to understand why it is crashing/closing automatically before I can do anything like run a scan etc?

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18 minutes ago, Clint28 said:

What can I do to understand why it is crashing/closing automatically before I can do anything like run a scan etc?

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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Hey thank you Porthos.  I did the Gather and I ran a clean and then install again and it seemed to work. 

I did run a gather but I can't actually find the .zip file on my desktop?

Is there another location it might get stored?  I am going to try running it again, and pay more attention to where it says maybe the file is being written...

 

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I ran it again and same thing, it says it will write the mbst-grab-results.zip file on my desktop but no such file shows up there, and even when i did a search of my entire c-drive I get nothing?  

I had my desktop on onedrive for awhile, then I told windows to stop doing that.  Maybe some confusion there perhaps? 

Oh wait. I found it. on the C:\Users\Public\Public Desktop instead?  Not sure why it would put it there instead of my desktop?

But anyway.  This is i guess post fix unfortunately since I didn't find it until after I ran i the second time. So this one I am sending is now for when it seems to be working. But just in case there is any reason you want/need it. here it is..

 

mbst-grab-results.zip mbst-clean-results.txt

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  • Root Admin

Hello @Clint28

You have the built-in Administrator account enabled it looks like. I would recommend that you do not enable this account. It is disabled on purpose as part of an overall strategy to help improve the protection of the system. Using the UAC (User Account Control) is also highly recommended.

Administrator (S-1-5-21-357518163-372609755-1746822435-500 - Administrator - Enabled) => C:\Users\Administrator

 

You have two old versions of 7-Zip installed. I would recommend you uninstall both and install just the latest release version 22.00  https://www.7-zip.org/

7-Zip 19.00 (HKLM-x32\...\7-Zip) (Version: 19.00 - Igor Pavlov)
7-Zip 20.00 alpha (x64) (HKLM\...\7-Zip) (Version: 20.00 alpha - Igor Pavlov)

 

I notice you also have the following installed. Is this a business computer? I also see a lot of  other development software installed

Active Directory Authentication Library for SQL Server

 

Unless you're running an Apple TV or an Apple Printer I'd recommend you consider uninstalling this software and allow Windows to set up the connection to Print if needed.
Bonjour is a network discovery tool but it is extremely noisy and often causes conflicts on the network from its constant chatter. In many cases, it can even start to create errors in the Event Logs

Bonjour
Bonjour Print Services

 

I notice you also have GlassWire 2.2 which I believe can block applications. Just double-check and make sure it does not have any negative settings that may affect Malwarebytes

 

You also have an outdated version of Java. I would recommend you uninstall that version and if you really need to have Java keep it up to date at all times.  https://java.com

Java 8 Update 311

 

 

Your DNS Servers: 192.168.100.1

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

It looks like Zoom is having an issue. You might want to consider uninstalling, reboot, then reinstall Zoom or review other means to correct the fault.

Application errors:
==================
Error: (06/23/2022 01:51:34 AM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "C:\Users\hanso\AppData\Roaming\Zoom\bin\Zoom.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22000.120_none_e541a94fcce8ed6d.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22000.120_none_9d947278b86cc467.manifest.

 

This fault is more serious though. This is part of Windows Security and it faulted for some reason yesterday along with Malwarebytes

Error: (06/22/2022 08:14:21 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: SecHealthUI.exe, version: 10.0.22000.251, time stamp: 0xdac1e395
Faulting module name: ntdll.dll, version: 10.0.22000.708, time stamp: 0xb998b765
Exception code: 0xc0000005
Fault offset: 0x000000000003aa67
Faulting process id: 0x45d0
Faulting application start time: 0x01d886af4f532605
Faulting application path: C:\Program Files\WindowsApps\Microsoft.SecHealthUI_1000.22000.251.0_neutral__8wekyb3d8bbwe\SecHealthUI.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: dfbb67c1-8e16-4c42-a2e3-71c2d447e183
Faulting package full name: Microsoft.SecHealthUI_1000.22000.251.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: SecHealthUI

 

Error: (06/22/2022 08:14:08 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: mbam.exe, version: 4.0.0.1305, time stamp: 0x629f1257
Faulting module name: ntdll.dll, version: 10.0.22000.708, time stamp: 0xb998b765
Exception code: 0xc0000005
Fault offset: 0x00000000000a8d57
Faulting process id: 0x258c
Faulting application start time: 0x01d886af45b86c3a
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bfe7caa1-06d0-41a5-9d7c-3942662e2177
Faulting package full name:
Faulting package-relative application ID:

 

Not sure what this service is used for on your system, but it too should be looked at to see if it's an ongoing issue or not

System errors:
=============
Error: (06/22/2022 08:11:33 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The ModDropClient service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

 

Please check with the Asus Support site and verify if there are any newer BIOS/UEFI updates related to Security. If there are no security related updates then it's up to you to determine if you want to update the BIOS or not.
If it's not security related and the issues it may address are not affecting you then no need to update

BIOS: American Megatrends Inc. 2201 05/27/2019
Motherboard: ASUSTeK COMPUTER INC. ROG STRIX Z370-E GAMING

 

Failed to access process -> ModDrop Worker.exe

What is ModDrop?

 

 

 

I don't see anything obvious that would have removed Malwarebytes. I assume the reinstall has corrected the issue and Malwarebytes is now working again?

 

Let's go ahead and do some clean up and check system files, etc.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hey, sorry. Yea, I had actually thought I had fixed it, per my last message, and everything seemed to start working again after I did a repair/clean/re-install and for a few days it was.  Then suddenly on Saturday it stopped again. 
So rather then try to mess with it, I just did a windows reinstall, bit of a pain, but at least I knew this way it would fix it for sure. My kid had been installing mods for games on this machine, and I told him no more without my permission, so I am hoping that was it, cause it had worked for at least a year and half fine before that with my current setup.  

I am going to still go through some of the recommendations above, i have some work reasons why i have admin, and don't bother with non-admin accounts, and also some home project requiring coding that has required it in the past, so much easier then constantly switching back and forth between non-admin and admin accounts.   That has worked for me for decades under windows, so hard one for me to change but I will take a look again maybe and see if it still makes sense for me to be doing that.

But otherwise with the clean install everything is working beautifully again.  It tooks a few hours to reinstall everything, but at least this way I knew it would all work after I did it...  

I appreciate all the help, and especially the advice on my machine setup, that helped alot, and is really great you guys do this.  Definitely makes me believe my instincts were correct on who offers the best anti-virus/pc protection software!

 

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2 minutes ago, Clint28 said:

It tooks a few hours to reinstall everything, but at least this way I knew it would all work after I did it...  

I will chime in for a bit. This is a great time to do a system image with backup software to an external harddrive so you will never have to start all the way from scratch again. All you would have to do is restore the Image and catch up on windows updates and such.

My personal preference is Macrium Reflect.

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  • Root Admin

Well, I would suggest you run the Farbar scan tool and post back the logs. Even a new computer can quickly get infected too.

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

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  • Root Admin

No obvious infections found. Thanks for posting the logs

I will say though that using this program µTorrent greatly increases the risk that your computer will become infected again at some point. Please make sure you have good backups of your system and data.

 

The act of torrenting itself is not illegal. However, downloading and sharing unsanctioned copyrighted material is illegal, and there is always a chance of prosecution if caught by the authorities.
Torrenting non-copyrighted material is perfectly fine and is allowed. However, be aware that we have seen increased malware bundled with software downloads over P2P.

Recent Ransomware infections have been seen to encrypt user data so that no one can decrypt the data without the private key.
When sharing files, please keep in mind that you're increasing your system's attack surface area, which can increase the risk of infection.

Scan all files before running them. https://www.virustotal.com

If you don't need or use the P2P software, you should uninstall it.

Risks of File-Sharing Technology by the Cybersecurity & Infrastructure Security Agency
https://www.cisa.gov/uscert/ncas/tips/ST05-007

 

 

Here are some recommendations to help keep your computer clean

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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