McHood Posted June 22, 2022 ID:1521628 Share Posted June 22, 2022 Hey guys, any chance you could remove the block on api.nzbplanet.net/ - this site is clean. thanks Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2022 ID:1521630 Share Posted June 23, 2022 17 minutes ago, McHood said: Hey guys, any chance you could remove the block on api.nzbplanet.net/ - this site is clean. thanks Do you have a log or screenshot of the block? 1 Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521643 Share Posted June 23, 2022 Sry no, but it say Err_Connection_Timed_out when Malwarebytes is online when i exit Malwarebytes the webside is working, i have put the webside on the Allow list but, it does not work Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2022 ID:1521644 Share Posted June 23, 2022 3 minutes ago, McHood said: Sry no, but it say Err_Connection_Timed_out when Malwarebytes is online when i exit Malwarebytes the webside is working, i have put the webside on the Allow list but, it does not work Do you get the block before or after you sign into that site? Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521645 Share Posted June 23, 2022 i got it before i sign into the site, it never loading the side Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2022 ID:1521651 Share Posted June 23, 2022 11 minutes ago, McHood said: i got it before i sign into the site, it never loading the side I personally did not have a block so we have to wait on staff to check on it. Be sure you have the latest update and check again just to see if that was the issue.. Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521656 Share Posted June 23, 2022 i have just update malware and it the same, i have the problems for long time now, for 2 weeks ago i reinstall win 11 whit all update, i use chrome and i have try edge not work Link to post Share on other sites More sharing options...
Porthos Posted June 23, 2022 ID:1521658 Share Posted June 23, 2022 2 minutes ago, McHood said: i use chrome and i have try edge not work Like I said, I do not have the block and tried Chrome as well. We need to wait on staff. Link to post Share on other sites More sharing options...
gonzo Posted June 23, 2022 ID:1521684 Share Posted June 23, 2022 Could you post a screenshot showing the error? I have accessed the site successfully using two different browsers, one with the consumer version of Malwarebytes and the other with the cloud business version. No problems encountered here at all. Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521708 Share Posted June 23, 2022 How do I take a screenshot? And where does it save it to? Link to post Share on other sites More sharing options...
gonzo Posted June 23, 2022 ID:1521769 Share Posted June 23, 2022 Hold down ALT then press PRINT SCREEN. Immediately after doing that, launch the PAINT program and press CTRL-V. That should copy the screenshot from your clipboard into a file. Save the file in PAINT. It should go into your DOWNLOADS directory. Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521813 Share Posted June 23, 2022 tx, he is the sceenshot Link to post Share on other sites More sharing options...
gonzo Posted June 23, 2022 ID:1521816 Share Posted June 23, 2022 Thank you for that. While it is the common screenshot for what you are describing, I just wanted to make sure. I can access the site with no issue. I don't know if they have a single site or if everything is CDN-based, but try going to a command prompt (Windows Start menu > cmd), and type: ping api.nzbplanet.net I go to 104.25.161.115 with fast response. I am curious whether you go (or try to go) to the same address. Also, try modifying the URL in your browser's address bar to: https://api.nzbplanet.net See what happens... Link to post Share on other sites More sharing options...
McHood Posted June 23, 2022 Author ID:1521817 Share Posted June 23, 2022 on cmd i can easy ping it no data loss. I use the same url you give me and it is the same. i dont now how to go to 104.25.161.115 Aften i update my AdGurd (adblock) today i cant load the page when i exit Malwarebytes and exit AdGurd, i cant load the page. I think the problem is something else maybe a setting in win 11 Link to post Share on other sites More sharing options...
gonzo Posted June 24, 2022 ID:1521823 Share Posted June 24, 2022 The screenshot you posted shows that you were not using https protocol to get to the website, which is why I said to try putting in https://api.nzbplanet.net in your browser's address bar. Please note the underlined and bold part. You will want to see the padlock as it appears in my address bar. (see the attachment) If that doesn't work, pinging the site and finding the same URL means DNS is working. No data loss means you are able to access it, so your networking is okay. That would narrow it down to a problem in your browser (most likely), possibly TLS security. It never hurts to do Windows Update again, and when it completes, try one more time. It messed me up yesterday, and persistence got it working again. They do it on Tuesday nights, and because Windows 11 is new, they might still be figuring out how not to cause things to break. Link to post Share on other sites More sharing options...
Porthos Posted June 24, 2022 ID:1521826 Share Posted June 24, 2022 I have a thought to add to this. Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
McHood Posted June 25, 2022 Author ID:1521963 Share Posted June 25, 2022 Update Tx Porthos for Malwarebytes support tool have uplode log. if Malwarebytes is online or exit The side doesnt work. Dns, when i change my auto dns to manuel to googles DNS-Server is working i can load the side it has be work 5h now But, when i chage it back to Auto aften 10m it does work no more. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted June 25, 2022 ID:1521969 Share Posted June 25, 2022 5 minutes ago, McHood said: Dns, when i change my auto dns to manuel to googles DNS-Server is working i can load the side it has be work 5h now But, when i chage it back to Auto aften 10m it does work no more. Then I would leave set the way it works. You also are running 2 programs known to conflict with Malwarebytes web protection. Bitdefender and AD Guard. Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes Link to post Share on other sites More sharing options...
McHood Posted June 25, 2022 Author ID:1521973 Share Posted June 25, 2022 1. what well be the best DNS-Server to use? do i use encrypted or Dns over Https? 2. What do you use as Anti-virus/firewall? 3. What well be the best Anti-virus/firewall to use what out Issues whet Malwarebyes? Link to post Share on other sites More sharing options...
Porthos Posted June 25, 2022 ID:1521974 Share Posted June 25, 2022 1 minute ago, McHood said: 2. What do you use as Anti-virus/firewall? 3. What well be the best Anti-virus/firewall to use what out Issues whet Malwarebyes? Windows Defender and Windows Firewall. No conflict. If you want better control of the built in Windows Firewall. https://www.binisoft.org/wfc 3 minutes ago, McHood said: 1. what well be the best DNS-Server to use? You have several choices. DNS is what lets users connect to websites using domain names instead of IP addresses Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Serverhttps://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed Link to post Share on other sites More sharing options...
Porthos Posted June 25, 2022 ID:1521975 Share Posted June 25, 2022 To replace AD Guard. Ublock Origin has the option for AD Guard filters. Link to post Share on other sites More sharing options...
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