help

[funinthesun]

Hello I have reason to believe my computer is infected with some kind of virus. Reason number one in microsoft edge you could save password logins and stuff and today when I was going to make a malwarebytes account I noticed their was another pre saved login with the same information as one of my accounts but this time it said the country name and is was afghanistan. That kinda freaked me out ill include a image to show what im talking about. Another thing is I noticed my cursor goes white when I use some browsers that just started happening but im guessing thats a browser issue just thought that I should put that in. Another reason is because my outlook account got locked out of nowhere not sure if its because I havent checked my email in a while or what but that also happened today. Another reason is I checked task manager to see if I could spot anything fishy and something was using 98% disk space and I could not see what it was because it vanished.  I cropped the images a little bit and covered the email and stuff bu here are the images.

[MKDB]

Hello @funinthesun  and 

 

My name is MKDB and I will assist you.

 

 

Some ground rules:

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Please be patient and stick with me until I give you the "all clear".
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.

 

 

 

Step 1

• If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
• Once the MBAM dashboard opens, click on Settings (gear icon).
• Click on Security tab and make sure that all four Scan options are enabled.
• Close Settings and click on the Scan button on the dashboard.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
• If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and paste that log on your next reply.
• If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

 

Step 2

Please download AdwCleaner and save it to your desktop.

• Double-click to run it.
• Accept the End User License Agreement.
• Click Scan Now.
• When finished, if items are found please click Next / Quarantine.
• Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
• Click View Log File.
• AdwCleaner will open one log (AdwCleaner[Cxx].txt).
• Please paste the log to your next reply.

 

 

 

Step 3

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Check the box in front of Shortcut.txt.
• Press the Scan button.
• FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

[MKDB]

Hi @funinthesun,

do you still need help? If so, please follow my instructions and post the logfiles.

Thank you.

[MKDB]

Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.