Malwarebytes Premium on iPhone and iPad

[Tori]

I have just purchased Malwarebytes Premium for 3 devices.  I've installed it on my PC but when I try to add the other 2 devices (iPhone and iPad) it says app not recognised in my region (I am in the UK).   Is that correct?  It never said that when I was in the process of choosing the package.

[Porthos]

Most install the trial befog purchasing and would have not been able to install in the country's that are not supported.

iOS app is currently only available in countries with a +1 telephone country code (US, Canada, and some islands in the Caribbean) and in a test in the UK. If you are not in one of those locations, it is not currently available in your App Store.

I suggest you contact support for a refund.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get a refund. Please submit only one ticket/request. Additional tickets will increase the delay.

 

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

[Tori]

On 6/18/2022 at 4:52 PM, Porthos said:

Most install the trial befog purchasing and would have not been able to install in the country's that are not supported.

iOS app is currently only available in countries with a +1 telephone country code (US, Canada, and some islands in the Caribbean) and in a test in the UK. If you are not in one of those locations, it is not currently available in your App Store.

I suggest you contact support for a refund.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get a refund. Please submit only one ticket/request. Additional tickets will increase the delay.

 

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

Thank you.  I have just done that.  Many thanks.