MBAM detected a possible rius on aa download but I ignored

[sweettasha]

To set the stage...
I was getting an alert that a new version of MBAM was available. I ignored it at that point.

Later, I downloaded a video from a website. During the download MBAM  alerted me that it might contain a virus, but I said to download it anyway. As far as I can tell, it never actually download the file.

Now Windows is behaving strangely.  When I opened the MBAM shortcut, it gave no error message, yet it didn't come back with an opening screen. Then I clicked the Install Now button for the new version and I did a Windows restart. 

Now malwarebytes won't execute

TIA for your help.
SweetTasha.

[AdvancedSetup]

Hello @sweettasha

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

 

 

[sweettasha]

You suggested "click this link to attach files.."

The video in question did not download. I prefer not to try to download  it again at this point, unless it proves to be  the only way to resolve the problem. My point is that I ignored MBAM's alert, yet the file still did not actually download it. I'd like to leave the question open in the forum for now. I will do a system re-boot (so far I've only done a restart.)

[AdvancedSetup]

Then try the following, please. We need logs or we won't be able to assist you.

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[sweettasha]

I re-booted and everything seems to be OK.
SweetTasha.

[AdvancedSetup]

Okay then. Take care

 

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks