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Access is denied, files are getting deleted whenever I click them, and some


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So let's get this to the first event. The first thing that something unusual happened to my laptop is that I tried to open my phone through my laptop as I wanted to copy something from my phone to my laptop, but it says "Access is denied." I tried to use my 2 USBs too, but it says "Access is denied." I tried solutions to solve this, but it didn't fix the problem, and the first thought in my mind is that it might be a virus. After the first event, whenever I click on something, it gets deleted. At this point, I'm damn well sure that this is a virus. But here's the thing, sometimes everything is fine, and sometimes it isn't. I restart my laptop whenever that click delete happens, and then it will be okay again. Now it closes everything that I opened and the click delete happens again. Of course, I tried many anti-viruses. I think I used eight anti-viruses but nothing worked at all. I uploaded files from my laptop to Google Drive so that they would be safe because they were on my other computer, but the virus followed the files and my computer now says "Access is denied" on every removable storage type of device. Please help me. I'm afraid this might be spyware. I'll also add that sometimes it's trying to delete chrome data. It goes to the chrome browser with the delete data checked.

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  • Root Admin

Phones are just finicky and often don't work properly. That is not an indication of an infection just poorly supported drivers that allow this type of connection in the first place.

We can scan the computer if you like though.

 

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

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Hello, just to be clear, what I said isn't happening on my phone but my computer as a whole. This is the list where something unusual happened:

 

Any removable device that has storage always says when trying to open, "Access is denied". 

Suddenly opening emails by itself. It's as if someone's reading/stealing my data. 

logs out by itself. 

It closes everything by itself and then proceeds to do what's next on the list. 

Instant delete when anything is clicked. 

There's 1 time when chrome just opened and selected delete data. 

I uploaded some files to my Google drive because I wanted to backup important files. And guess what, my other computer also has all these problems.

 

I restart it so it's good to go again. Then everything's fine but sometimes the click delete happens. Restarting is my only solution right now but it really isn't as it's still happening. Although it's not happening quite frequently now. 

 

I'll update to you tomorrow just saying that I don't think it's not like some sort of driver or maybe system error. What I really think is that this might be a spyware or rootkit. Since the actions so far feel like they want to keep all my data themselves. 

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  • Root Admin

No, just the one user, for now, is okay. @yashi

 

You have way too much antivirus security software on this computer.

Please go to Control Panel, Programs, Programs and Features and uninstall the following

 

  • AVG AntiVirus FREE
  • Bitdefender Agent
  • Bitdefender Total Security
  • Java 8 Update 51 (64-bit)
  • RogueKiller

 

If you're not using Microsoft Teams then also uninstall it. If you are using it then leave it alone

  • Teams Machine-Wide Installer


After you have uninstalled AVG and Bitdefender please download and run these clean up tools

 

Uninstall Tools for Bitdefender Products
https://www.bitdefender.com/uninstall/

 

AVG Clear removal tool for AVG antivirus
https://www.avg.com/en-us/avg-remover

 

Run each tool one by one and restart the computer after each one has been completed.


Then disable Controlled Folder Access

How to Enable or Disable Controlled Folder Access in Windows 10
https://www.tenforums.com/tutorials/113380-how-enable-disable-controlled-folder-access-windows-10-a.html

 

Then restart the computer one more time and run the Farbar scanner again with admin rights and click on the SCAN button and post back both new logs

  • FRST.txt
  • Addition.txt


Thank you

 

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  • Root Admin

Please download and run the following Kaspersky removal tool. There are still signs of having that antivirus installed as well

 

http://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe

 

 

Your DNS Servers: 192.168.1.1

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed  <----

 

 

Please run the following fix. Once the fix has been completed, please attach the FIXLOG.txt file.

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin


Windows Resource Protection found corrupt files and successfully repaired them.

 

Did you turn off Controlled Folder Access as requested?

 

Then disable Controlled Folder Access

How to Enable or Disable Controlled Folder Access in Windows 10
https://www.tenforums.com/tutorials/113380-how-enable-disable-controlled-folder-access-windows-10-a.html

 

Then restart the computer one more time and run the Farbar scanner again with admin rights and click on the SCAN button and post back both new logs

  • FRST.txt
  • Addition.txt


Thank you

 

Late for me, will check back on you again some time tomorrow

 

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Hello, I also forgot to tell you that there's a time where I'm using my touchpad but it's just not going where I want it to go. As if that hacker or whatever is trying to stop me. Please hold on to me. I've never been this paranoid. Will upload the logs later. 

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  • Root Admin

Great, thanks.

Please run the following updated FIX as before. Then post back the new FIXLOG.txt when done

 

 

 

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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