Pobars123 Posted June 11, 2022 ID:1519842 Share Posted June 11, 2022 Everytime i scans my computer i find these malwares, even thought i deleted it but i wont stop coming back. I also tried resetting my computer and scan again but the issues just keep appear again and again. i've also noticed that my computer runs slower than it usually does. So i need help to get rid of these malwares. Link to post Share on other sites More sharing options...
1PW Posted June 11, 2022 ID:1519847 Share Posted June 11, 2022 Hello @Pobars123 and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following: I'm infected - What do I do now? Remember, please be certain to attach (not Copy and Paste) the three (3) resulting report files in your next reply to this topic. Thank you. Link to post Share on other sites More sharing options...
Pobars123 Posted June 11, 2022 Author ID:1519848 Share Posted June 11, 2022 you mean the topic itself? Link to post Share on other sites More sharing options...
1PW Posted June 11, 2022 ID:1519861 Share Posted June 11, 2022 Hello @Pobars123: Please follow the instructions within the I'm infected - What do I do now? topic and then attach the 3 resulting files to this topic. Thank you. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 11, 2022 Root Admin ID:1519894 Share Posted June 11, 2022 Hello @Pobars123 Please do the following so that we can get started and see what's going on. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer. There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions Download and launch Farbar Recovery Scan Tool Download the Farbar Recovery Scan Tool Do not click on any Ads. Locate the file you downloaded on your computer. Downloaded files are often saved to the Downloads folder. Double-click the downloaded file to run the Farbar Recovery Scan Tool. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC. Disable smart screen ONLY if it interferes with software we may have to use: What is SmartScreen and how can it help protect me? a. Click More info. b. Click Run anyway. When the User Account Control window appears, click Yes. To accept the Disclaimer of warranty, click Yes. Ensure only the boxes listed below are checked Registry Services Drivers Processes Internet One month Addition.txt Disable any Antivirus software you have installed ONLY if it stops software we may use from working. Please remember to re-enable any Antivirus software when we are finished running scans Click Scan. The scan may take a few minutes to complete. When the scan completes, Farbar Recovery Scan Tool shows two messages: Scan completed. FRST.txt is saved in the same directory FRST is located. Addition.txt is saved in the same directory FRST is located. Click OK to close each message window Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly Thanks Link to post Share on other sites More sharing options...
Pobars123 Posted June 11, 2022 Author ID:1519919 Share Posted June 11, 2022 Addition.txtFRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 12, 2022 Root Admin ID:1519932 Share Posted June 12, 2022 Thank you for the logs. It looks like something is up with Windows Defender, please run the following @Pobars123 Please download the following tool Farbar Service Scanner and run it on the computer with the issuehttp://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/ Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center/Action Center Windows Update Windows Defender Click "Scan" It will create a log (FSS.txt) in the same directory the tool is run. Please attach the log to your next reply. Link to post Share on other sites More sharing options...
Pobars123 Posted June 12, 2022 Author ID:1519937 Share Posted June 12, 2022 FSS.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 12, 2022 Root Admin ID:1519938 Share Posted June 12, 2022 Let me send you a private message. Just a moment Link to post Share on other sites More sharing options...
Pobars123 Posted June 12, 2022 Author ID:1519939 Share Posted June 12, 2022 alright Link to post Share on other sites More sharing options...
Pobars123 Posted June 12, 2022 Author ID:1519940 Share Posted June 12, 2022 FSS.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 12, 2022 Root Admin ID:1519941 Share Posted June 12, 2022 Sent you a new message Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 20, 2022 Root Admin ID:1521265 Share Posted June 20, 2022 Issue was resolved via fix provided in PM Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 20, 2022 Root Admin ID:1521266 Share Posted June 20, 2022 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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