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One or more items in the current update did not complete successfully...

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When I initiate a manual scan of a folder: I'm getting the error:  "Something went wrong - One or more items in the current update did not complete successfully. Please check your internet connetion and try again. If you need more help, visit our support site." It only happens intermittently mostly and before it was happening even if I tried to initiate a manual update. I temporarily fixed it by telling Windows 11 to prefer IPv4 or over IPv6. I decided not to turn off IPv6 on my router, but I'm wondering if that would fix the error. I've already tried using the MB Support Tool to do a clean install of Malwarebytes. It came up with various errors saying the install had failed even though it had in reality completed successfully. It was strange because it initiated the repair install but then went totally quiet and then once the install was finished it tried to act again. I'm not sure what is going on here. I do know my connection isn't always the most stable and my ISP is known for being unstable particularly when it comes to the DNS servers being overloaded, so I am using Nord's DNS servers on my router instead of my ISPs'. The strange thing is I tried to initiate a manual update after the scan. It completed ok. Is this just a bug in the newest Malwarebytes you need to sort out?

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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Update: I wanted to mention it seems to be only one folder that causes this error when I scan it. I was reassured by someone at the MB Team that DgVoodoo2 the DLL's being detected as Malware.Heuristic.1003 was a false positive. He told me to turn off the heurisitic scanner in MB. That's what I did before I started receiving the error. It's only that DGVoodoo2 zip file I've extracted that causes that update error when I scan it. So if it's doing that does that mean it's not a false positive and it's truly malware?

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36 minutes ago, GameCollector21 said:

I was reassured by someone at the MB Team that DgVoodoo2 the DLL's being detected as Malware.Heuristic.1003 was a false positive. He told me to turn off the heurisitic scanner in MB. That's what I did before I started receiving the error.

We need to wait on final confirmation from the staff on those detection's you reported.

Confirmed by staff these are False positives.

As for your errors,

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply



Edited by Porthos
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