Installing Malwarebytes - New Subscription For 2nd Computer - Problem

[CarpenterMate]

Hello

I've been using Malwarebytes for 20 years. I paid for a NEW premium subscription for a 2nd computer last December but only recently have tried to install it in my 2nd computer. The application is requesting I need to 'DEACTIVATE' Premium from my 1st computer BEFORE I can install the New Premium Subscription in my 2nd computer? Yes I have a NEW License Key but still cannot install Premium in my 2nd computer ...

Can someone shed some light please?

Thank You

[Malwarebytes]

***This is an automated reply***

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[Porthos]

9 minutes ago, CarpenterMate said:

The application is requesting I need to 'DEACTIVATE' Premium from my 1st computer BEFORE I can install the New Premium Subscription in my 2nd computer?

Did you ever use that new key on any other computer at all? Even for a minute?

[CarpenterMate]

Hello Porthos

Thank you for the reply ... No I never installed the program until now. Perhaps I should cancel that coverage and start over again because I've been paying for a subscription (without a machine). Do you know where I can cancel (stop the payments)?

Thank You

[Porthos]

3 minutes ago, CarpenterMate said:

Perhaps I should cancel that coverage and start over again because I've been paying for a subscription (without a machine).

Question,

It was purchased directly from Malwarebytes website?

You have already basically "wasted" 5 months of the subscription by not installing it up to now.

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[CarpenterMate]

Thank you for your help Porthos - I sent in a request for the status of my subscriptions and a request to cancel any new subscription.

Thanks again

Mike

[CarpenterMate]

Hello again Porthos: One more thing (I forgot to ask):

I suppose its best to WAIT until I get the status of my subscriptions BEFORE I purchase another subscription for a secondary machine (which is ready to go online)?

Thanx Again

Mike

[Porthos]

7 minutes ago, CarpenterMate said:

BEFORE I purchase another subscription for a secondary machine

 

22 hours ago, CarpenterMate said:

and a request to cancel any new subscription.

Both questions do not make sense together. You should have gotten the one you had working.

[CarpenterMate]

"You should have gotten the one you had working" 

????

I'm not sure you understand? I've had an active subscription for 20 years, (still have it).

As I indicated, its the 'secondary' subscription that I signed up for last December that I'm asking about. Due to illness I never activated it (never got the 2nd computer to function until now).

Thanx

 

[Porthos]

5 minutes ago, CarpenterMate said:

As I indicated, its the 'secondary' subscription that I signed up for last December that I'm asking about.

That is the one I am talking about. You should work with support to get that one working.

[CarpenterMate]

Ok Thank You ...