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Unable to update payment method


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Is there a phone number to call to get tech support. Chat and the forums have not been helpful. I'm trying to cancel a license and update my payment method but those options aren't available. I am also not able to simply cancel my subscription. I feel like I'm locked in and no way out. I'm running Malwarebytes on a MacBook.

User experience is simply awful. I'm ready to walk...

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First, I'm a bit confused that all your previous postings have been with regard to the Windows version of Malwarebytes and now you are posting for the first time about your MacBook and indicating this forum has not been helpful.

But it's unlikely that you will be able to resolve your problem on any forum because...

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

You must contact the sales support team by filling out this form https://support.malwarebytes.com/hc/requests/new to get help.

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264.

Be advised that the sales support team has been overwhelmed by support requests these days, so expect a five to seven business day delay to get a staff response.

Edited by alvarnell
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1 hour ago, JanetP said:

Is there a phone number to call to get tech support.

Consumer support does not have a phone.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

1 hour ago, JanetP said:

the forums have not been helpful.

We can not work on license and payment issues on the forums.
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