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False positive "PalFlexServer8.exe"


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Your virus scan product has detected a false positive on one of our files "PalFlexServer8.exe".
Your product has flagged this file with "Malware.Heuristic.1001".

This file is part of our software suite and not malware or infected with a virus.
I have included a link to the Virus total report for this file.



I have also attached “PalFlexServer8.zip”. This file contains the flagged file. 

Please let me know if you need any more information to help mitigate this issue.



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  • Staff


Please see here:

As an additional note, Our engine format and configuration in VirusTotal is different than our consumer and corporate products’ default configuration. In VirusTotal we use a command-line engine with different configuration and detection techniques/heuristics which might detect more than the commercial product. There are also false-positive suppression mechanisms in the commercial product which are not present in the command-line engine in VirusTotal.

This file has been whitelisted for our commercial products already and it is not detected anymore. This will eventually fix itself in Virustotal as well, as we don't have control over this.

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