Malwarebytes App Removed By Computer Tech When Updating To Windows 11

[PattyMills8]

So, what do I do next? Do I press "add a device" and see what happens?

[PattyMills8]

I'm serious! I don't want to screw this up by making some amateurish error, that's all. 🤷‍♂️

[Porthos]

14 minutes ago, PattyMills8 said:

So, what do I do next? Do I press "add a device" and see what happens?

If your installed Malwarebytes is activated then you are are good. If not just activate Malwarebytes from within the program.

Do not worry about what the account portal is displaying

 

Edited June 6, 2022 by Porthos

[PattyMills8]

So, add a device? I have to ask.

[Porthos]

7 minutes ago, PattyMills8 said:

So, add a device? I have to ask.

No, That will try to sell you an additional license.

Is the installed Malwarebytes been reactivated yet??

[Firefox]

Open the app Malwarebytes on your Windows 11 computer and then click on Activate, then enter you license information.

[Porthos]

[PattyMills8]

Sorry, I couldn't wait and added this device. It seems to have worked out, though. I've done a test scan and it seems to be working.

[Porthos]

1 minute ago, PattyMills8 said:

Sorry, I couldn't wait and added this device. It seems to have worked out, though. I've done a test scan and it seems to be working.

The wording might be different. Did you purchase another device license?

[Firefox]

That is great that it is working great and you can perform a scan, but does it show to be activated?

Look under Settings -> Account

[PattyMills8]

No, it's worked out well. I have the Malwarebytes Premium 4.5.9 set up and I've performed a scan. They asked me to choose a few options along the way and I must have chosen the right ones. Thanks for your patience. Technophobes like me must be a pain! 🤣

[Porthos]

1 minute ago, PattyMills8 said:

No, it's worked out well. I have the Malwarebytes Premium 4.5.9 set up and I've performed a scan. They asked me to choose a few options along the way and I must have chosen the right ones. Thanks for your patience. Technophobes like me must be a pain! 🤣

 I just wanted to be sure you did not add a another unneeded licensee to your one computer subscription.

Could you check you account and see if it still says 1/1 and has not jumped to 1/2 please.

[PattyMills8]

Under the licence key it has the options to change or deactivate. That sounds good to me!

[PattyMills8]

Okay. Give me a minute.

[PattyMills8]

Available devices 0 of 1. I read that as meaning I have my one device and this is it.

[Porthos]

43 minutes ago, PattyMills8 said:

I read that as meaning I have my one device and this is it.

That is correct. Every thing is good now.

[PattyMills8]

Thanks again for your help. Sooo glad this is fixed. Now it's time to partay! 🥳🎈

[Porthos]

1 hour ago, PattyMills8 said:

Thanks again for your help. Sooo glad this is fixed. Now it's time to partay! 🥳🎈

I do suggest the following so you have the protection of both Windows Security and Malwarebytes.

Turn off the following setting Malwarebytes.

[PattyMills8]

All done! 👍🏻

[Porthos]

50 minutes ago, PattyMills8 said:

All done! 👍🏻

If everything is still working still and you have no further questions/issues I will close this topic soon.