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Windows 10 keeps restarting after malware scan

Benjie
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JSntgRvr
JSntgRvr

Won't touch those with a ten feet pole. Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same

JSntgRvr
JSntgRvr

Logs look clear.   Check the Security Center and the Device Manager. Are there any problems?   Let me know the overall performance of the computer.

JSntgRvr
JSntgRvr

After a good rest, use this application to remove tools used and quarantined items (Except for Malwarebytes Antimalware): Please download KpRm by Kernel-panik and save to your Desktop. Clic

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Benjie

Benjie

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4 minutes ago, AdvancedSetup said:

You cannot force remove Kaspersky drivers. Those are virtual drivers and they can affect the registry setting making a mess.

Check and see if you have a System Restore Point from before trying to remove Kaspersky drivers

 

I'm really sorry my body feels a bit sick right now as I've been pulling all nighters for the past 3 days in cooperation to fix the problem at hand. Thank you very much for your help today I really think that I need to sleep for now just to avoid getting sick further. 

 

Will update you as soon as I can on the system restore point as soon as I wake up.

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JSntgRvr

JSntgRvr

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10 minutes ago, AdvancedSetup said:

You cannot force remove Kaspersky drivers. Those are virtual drivers and they can affect the registry setting making a mess.

Check and see if you have a System Restore Point from before trying to remove Kaspersky drivers

 

Darn. Thanks for the information

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Benjie

Benjie

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17 hours ago, JSntgRvr said:

@Bengie

After turning OFF Avast for good, run Rstrui and attempt System Restore. Get some sleep first.

Hello again, what do you mean by turning Avast off for good? Uninstalling it or just turning of the shields indefinitely?

 

Also when attempting system restore could I pick a different date or time for restoration, maybe sometime before these instructions were given to me (first picture) - because it was at this time where the remaining Kaspersky files and drives were still not removed and my laptop was still functioning properly. 

Screenshot_20220611-205125_Chrome.jpg

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Benjie

Benjie

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17 hours ago, AdvancedSetup said:

You don't need Avast for now. Windows 10 comes with builtin antivirus that is on par with Avast in most cases.

Please see the following article and see if it help with your Kaspersky issues and mouse, keyboard drivers or not

https://support.kaspersky.com/14221

 

Actually this is one the problems of my laptop long before I reached out here. It seems like my laptop doesn't have windows defender at all. Even when I  search it up in my laptop it doesn't show-and even in the windows security nothing shows up that's why I downloaded Avast as I think I have no built in windows defender on my laptop.

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Benjie

Benjie

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2 minutes ago, Benjie said:

Actually this is one the problems of my laptop long before I reached out here. It seems like my laptop doesn't have windows defender at all. Even when I  search it up in my laptop it doesn't show-and even in the windows security nothing shows up that's why I downloaded Avast as I think I have no built in windows defender on my laptop.

My windows security looked like this before installing Avast and that's why I installed Avast.

16549569413985442165838320775993.jpg

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JSntgRvr

JSntgRvr

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51 minutes ago, Benjie said:

Hello again, what do you mean by turning Avast off for good? Uninstalling it or just turning of the shields indefinitely?

 

Also when attempting system restore could I pick a different date or time for restoration, maybe sometime before these instructions were given to me (first picture) - because it was at this time where the remaining Kaspersky files and drives were still not removed and my laptop was still functioning properly. 

Screenshot_20220611-205125_Chrome.jpg

Turn off the shields indefinitely and select the latest restore point first.

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Benjie

Benjie

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13 minutes ago, JSntgRvr said:

Select the option for Install.

Although I have set Avast shields control to be disabled permanently this still occurred after the system restore (first photo)

 

Is it maybe because of malwarebytes on my computer - I have not disabled it when starting system restore.

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16549625280903212118860076022554.jpg

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Benjie

Benjie

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1 minute ago, JSntgRvr said:

Go ahead. If it happens again, perform a Startup Repair.

Will do. Update you with the happenings as soon as I can. 

 

Also if I remember properly, it would be a time where I haven't used malwarebytes yet to scan for malware in my laptop.

 

I still have not disabled malwarebytes for this system restore.

16549635539634733862760682926260.jpg

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Benjie

Benjie

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This is the result

 

What should be our next step remove all the malware again and, this time, leave Kaspersky drivers out of it?

 

I also believe that the malware removed previously may have returned but I'm not sure.

Update as of now is see that my laptop has no malwarebytes should I also reinstall? How would I do that?

Also just tell me if I would need to send new frst logs again. 

I also believe that my laptop devices are back to normal.

 

Will be waiting for your next instructions.

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