Windows 10 keeps restarting after malware scan

[Benjie]

This shoes that there are no drivers for keyboard on website.

[Benjie]

Just now, Benjie said:

This shoes that there are no drivers for keyboard on website.

For mouse no drivers seen in the website

[Benjie]

Intel high definition audio also does not have driver in website along with Microsoft streaming service proxy. Nvidia virtual audio and intel display audio are also absent from lenovo website.

[Benjie]

2 hours ago, JSntgRvr said:

The problems code in the report, calls for the uninstall all these devices in problems (Exclamation sign over a Yellow background) in the Device manager and then Scan for hardware changes. Accordingly, this should reinstall the device.

Will do these instructions now.

[Benjie]

After uninstalling all devices of concern then scanning for hardware changes and even restarting, the problem still persists. Here is a video of the whole process for you to check what I do I real time.

[Benjie]

1 minute ago, Benjie said:

After uninstalling all devices of concern then scanning for hardware changes and even restarting, the problem still persists. Here is a video of the whole process for you to check what I do I real time.

Better video I believe.

[Benjie]

I already tried all three instructions but none worked. Waiting for you next instructions. 

[JSntgRvr]

Check this Driver for the Intel High definition Audio. Link

[JSntgRvr]

Try these commands at an elevated Command prompt, one by one:

 

pnputil /add-driver Keyboard.inf /install

pnputil /add-driver Mouse.inf /install

[Benjie]

After downloading the driver what do I do?

[Benjie]

7 minutes ago, JSntgRvr said:

Try these commands at an elevated Command prompt, one by one:

 

pnputil /add-driver Keyboard.inf /install

pnputil /add-driver Mouse.inf /install

Result of these commands

[Benjie]

I believe that a problem that persists in my laptop is that when I unintsall a device, it does not give me the option to delete its drivers. And if allowed to delete the driver, after scanning for hardware changes, it still returns to being unable to function. 

 

Remember when you told me to restore to a previous restore point - the laptop said that it was unsuccessful probably due to an antivirus. Should we start from there and work our way back to deleting the remaining malware after the Primary removal of malware. This is because after the laptop was successfully booted the first time, all the devices were good to go and only after the removal of the remaining kaperskey files you mentioned was the laptop devices unresponsive. 

 

This was the first time we tried to restore. Picture only.

[Benjie]

Waiting for your next instructions.

[JSntgRvr]

43 minutes ago, Benjie said:

After downloading the driver what do I do?

Click on the downloaded file to run it.

[JSntgRvr]

I don't know what else to try. Use the Troubleshooter to see if there an option to follow.

Select Start  > Settings  > Update & Security   > Troubleshoot.

Select the type of troubleshooting you want to do, then select Run the troubleshooter.

Allow the troubleshooter to run and then answer any questions on the screen.

[Benjie]

What do I do after installation of drivers?

[AdvancedSetup]

Please restart the computer and get some new logs.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Benjie]

Is it possible to go back before the devices were unresponsive?

[Benjie]

8 minutes ago, JSntgRvr said:

I don't know what else to try. Use the Troubleshooter to see if there an option to follow.

Select Start  > Settings  > Update & Security   > Troubleshoot.

Select the type of troubleshooting you want to do, then select Run the troubleshooter.

Allow the troubleshooter to run and then answer any questions on the screen.

This was the result on both audio and keyboard troubleshooting 

[Benjie]

3 minutes ago, AdvancedSetup said:

Please restart the computer and get some new logs.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

Will do please wait for a bit.

[Benjie]

Actually the Primary problem was kinda fixed, which was the endless reboot, but after the instruction of making sure that all kapersky files were removed along with some remaining malware - my laptop keyboard, USB keyboard and mouse, and all audio devices became unresponsive due to this problem (first picture) and even though I unisntall them then scan for hardware changes and restart accordingly l, the problem still persisted. Happy to have your help.

 

I may be slow as I am using my touch pad and on screen keyboard to navigate through my laptop.

 

As doing the frst scan, Avast popped this up. What should I do? (Second photo)

[JSntgRvr]

Turn off AVAST for the time being as it may interfere with your actions. You can do that by right clicking the AVAST logo.

[Benjie]

FRST was still able to produce these files.

 

I am sorry but it has been a long night for me and its about to be morning again in a couple of minutes or so. I do hope to hear from you soon an I would like to thank JSntgRvr for sticking with me as long as possible. 

 

I would follow you next recommendations and instructions as soon as I wake up, 6 to 8 hours from now. Thank you for helping me. 

Addition.txt FRST.txt

[AdvancedSetup]

You cannot force remove Kaspersky drivers. Those are virtual drivers and they can affect the registry setting making a mess.

Check and see if you have a System Restore Point from before trying to remove Kaspersky drivers

 

[Benjie]

Files generated when Avast was turned off.

 

I'd be sleeping for now thanks for your help and will wait for further instructions.

9 minutes ago, JSntgRvr said:

Turn off AVAST for the time being as it may interfere with your actions. You can do that by right clicking the AVAST logo.

 

Addition.txt FRST.txt