Jump to content

Windows 10 keeps restarting after malware scan

Benjie
 Share

Recommended Posts

JSntgRvr

JSntgRvr

Posted
Posted

You still have these programs:

Quote

Kaspersky Security Cloud (HKLM-x32\...\{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky)
Kaspersky Security Cloud (HKLM-x32\...\InstallWIX_{4FC79BE9-AD63-46C0-9626-E4F6BCE6A976}) (Version: 21.3.10.391 - Kaspersky)
Kaspersky VPN (HKLM-x32\...\{FF2A12B8-AEB7-48C0-95C8-E2E3D67DFCB2}) (Version: 21.3.10.391 - Kaspersky)
Kaspersky VPN (HKLM-x32\...\InstallWIX_{FF2A12B8-AEB7-48C0-95C8-E2E3D67DFCB2}) (Version: 21.3.10.391 - Kaspersky)

Please have these removed.

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

 

Fixlist.txt

Link to post
Share on other sites
  • Replies 242
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

JSntgRvr
JSntgRvr

Won't touch those with a ten feet pole. Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same

JSntgRvr
JSntgRvr

Logs look clear.   Check the Security Center and the Device Manager. Are there any problems?   Let me know the overall performance of the computer.

JSntgRvr
JSntgRvr

After a good rest, use this application to remove tools used and quarantined items (Except for Malwarebytes Antimalware): Please download KpRm by Kernel-panik and save to your Desktop. Clic

Posted Images

Benjie

Benjie

Posted
  • Author
Posted
7 minutes ago, JSntgRvr said:

You still have these programs:

Please have these removed.

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

 

Fixlist.txt 7.48 kB · 2 downloads

Here is the generated fixlog. I would like to say that my keyboard, mouse, and other devices within the laptop are still not functioning and I'm only using the on screen keyboard to do all the typing required.

Fixlog.txt

Link to post
Share on other sites
JSntgRvr

JSntgRvr

Posted
Posted
Quote

 

Name: Realtek(R) Audio
Description: Realtek High Definition Audio(SST)
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: IntcAzAudAddService
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: Intel High Definition Audio
Description: Intel High Definition Audio
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: mouhid
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: mouhid
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: kbdhid
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: kbdhid
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.

 

Try these options.

 

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

Fixlist.txt

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted
3 minutes ago, JSntgRvr said:

Try these options.

 

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

Fixlist.txt 290 B · 0 downloads

Should I follow the quote for the devices? Also how about the nvidia virtual audio and intel display audio that I uninstalled before but didn't come back after restarting what should I do for them? Are they gone permanently even though I followed the previous instructions?

Will update for the fixlog.

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted

This is what's shown by the option regarding intel.high definition audio.

 

I also don't know where the general properties are for each of the devices mentioned which makes troubleshooting each of them undoable.

Also, uninstalling them and scanning for hardware changes changed nothing when I did it before. 

 

What should I do next?

16548095031322763852864779079330.jpg

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted
1 minute ago, JSntgRvr said:

Take a break is kind of late.

It is actually morning again from where I'm from and people are taking breakfast again.

 

I would like to thank you for helping me again today. I'll be awake about 6 to 8 hours from now and I hope you could leave me more specific instructions of how and where to do certain things. Also, I am worried as I have uninstalled nvidia virtual audio and intel display audio as instructed before but after restarting they have not returned. Hope we could finish this today.

 

I will rest for now and thank you again for all you efforts.

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted

Here is the fixlog for this fixlist. Will be waiting for the next instructions.

6 hours ago, JSntgRvr said:

Download the enclosed file.   Save it next to FRST64. Run FRST64 as you did before and  click on the Fix button. A Fixlog.txt will be produced in the same location FRST64 was ran from. Attach it to a reply for us to see.

Fixlist.txt 417 B · 1 download

 

 

Fixlog.txt

Link to post
Share on other sites
JSntgRvr

JSntgRvr

Posted
Posted

Try these two commands at an elevated Command prompt:

 

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\Keyboard.INF

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\msmouse.inf

 

Let me know the outcome as far as the keyboard and mouse.

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted
1 hour ago, JSntgRvr said:

Try these two commands at an elevated Command prompt:

 

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\Keyboard.INF

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\msmouse.inf

 

Let me know the outcome as far as the keyboard and mouse.

Is this one line?

Link to post
Share on other sites
Benjie

Benjie

Posted
  • Author
Posted
2 hours ago, JSntgRvr said:

Try these two commands at an elevated Command prompt:

 

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\Keyboard.INF

RUNDLL32.EXE SETUPAPI.DLL,InstallHinfSection DefaultInstall 132 C:\WINDOWS\INF\msmouse.inf

 

Let me know the outcome as far as the keyboard and mouse.

Here are the pictures showing what I typed into elevated Command prompt

 

No change observed in laptop keyboard and USB mouse.

 

Currently doing second instruction.

20220610_232516.jpg

20220610_232414.jpg

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.