Windows 10 keeps restarting after malware scan

[Benjie]

This is what I see from the devices that have an asterisk, just updating you here.

 

 

[JSntgRvr]

Try this fix first on all troubled devices:

1) Run Device Manager

2) Expand the device

3) Right Click on the device =>properties => Driver tab

5) Uninstall and Delete the driver. The delete option is crucial!

6) Click on Action => Scan for hardware changes.

7) The device should be automatically installed. 

8) Restart computer

9) See if the device works fine.

[Benjie]

1 minute ago, JSntgRvr said:

Try this fix first on all troubled devices:

1) Run Device Manager

2) Expand the device

3) Right Click on the device =>properties => Driver tab

5) Uninstall and Delete the driver. The delete option is crucial!

6) Click on Action => Scan for hardware changes.

7) The device should be automatically installed. 

8) Restart computer

9) See if the device works fine.

Will do this now. Update you soon.

[JSntgRvr]

Need to run out for a while. Keep me posted.

[Benjie]

3 minutes ago, JSntgRvr said:

Try this fix first on all troubled devices:

1) Run Device Manager

2) Expand the device

3) Right Click on the device =>properties => Driver tab

5) Uninstall and Delete the driver. The delete option is crucial!

6) Click on Action => Scan for hardware changes.

7) The device should be automatically installed. 

8) Restart computer

9) See if the device works fine.

Do I uninstall the device then delete the driver 

 

Or uninstall the driver and also delete the driver?

 

I'm just a bit confused.

[Benjie]

[JSntgRvr]

5) Uninstall and Delete the driver. The delete option is crucial!

3 minutes ago, Benjie said:

Do I uninstall the device then delete the driver 

 

Or uninstall the driver and also delete the driver?

 

I'm just a bit confused.

 

[Benjie]

I can't see the Uninstall the driver option only the uninstall the device. Also I can't see the delete driver option even if I pressed the driver details.

 

Also after pressing the Uninstall device for the standard PS/2 keyboard properties it dissappear from my device manager.

[Benjie]

24 minutes ago, Benjie said:

I can't see the Uninstall the driver option only the uninstall the device. Also I can't see the delete driver option even if I pressed the driver details.

 

Also after pressing the Uninstall device for the standard PS/2 keyboard properties it dissappear from my device manager.

Did I do the right thing here? Waiting for confirmation.

[Benjie]

There is no delete driver option for the other devices. What do I do?

[Benjie]

After restarting nothing has changed. I still cat use any of the devices mentioned in the device manager and some actually disappeared after scanning - like the Intel display audio, and nvidia virtual audio are missing after restarting. What happened and what should I do next?

[Benjie]

This is what it looks like after restarting. 2 sound, video and game controllers have disappeared. Waiting for your next instructions. 

[JSntgRvr]

Search for troubleshoot =>Troubleshoot other problems => Click on Run next to Keyboard.

Let me know what happens.

[Benjie]

5 minutes ago, JSntgRvr said:

Search for troubleshoot =>Troubleshoot other problems => Click on Run next to Keyboard.

Let me know what happens.

Here is the result

[Benjie]

20 minutes ago, Benjie said:

After restarting nothing has changed. I still cat use any of the devices mentioned in the device manager and some actually disappeared after scanning - like the Intel display audio, and nvidia virtual audio are missing after restarting. What happened and what should I do next?

How about the 2 devices, Intel display audio and nvidia virtual audio, are they gone now? What happened?

[JSntgRvr]

Open an elevated Command prompt. At the prompt type the following and press Enter:

rstrui

See if there is an early restore point and take it. Restore the computer to the latest Restore point.

[Benjie]

1 minute ago, JSntgRvr said:

Open an elevated Command prompt. At the prompt type the following and press Enter:

rstrui

See if there is an early restore point and take it. Restore the computer to the latest Restore point.

Will do this now and update you as soon as I can.

[Benjie]

1 minute ago, Benjie said:

Will do this now and update you as soon as I can.

Is this restore point ok?

[JSntgRvr]

Go ahead.

[Benjie]

2 minutes ago, JSntgRvr said:

Go ahead.

Restoring is currently happening. Update you as soon as its finished.

[Benjie]

This is the window that just popped after the restoring. Waiting for your next instructions.

[JSntgRvr]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click FRST(64) and select Run as administrator.
• Make sure that under Optional Scans, there is a checkmark on Addition.txt.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The tool will also produce another log (Addition.txt ). Please attach this to your reply.
  

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure all options are checked:
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.
  

[Benjie]

7 minutes ago, Benjie said:

This is the window that just popped after the restoring. Waiting for your next instructions.

Do I just close this?

[JSntgRvr]

Close it and run FRST as requested above.

31 minutes ago, JSntgRvr said:

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click FRST(64) and select Run as administrator.
• Make sure that under Optional Scans, there is a checkmark on Addition.txt.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The tool will also produce another log (Addition.txt ). Please attach this to your reply.

 

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure all options are checked:
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

 

 

[Benjie]

Here are the 3 files

 

Waiting for next instructions

FRST.txt Addition.txt FSS.txt