Malware keeps coming back when i reboot

[witcherakos]

I need help because whenever i reboot the same malware keep popping up on scan.

Addition.txt FRST.txt Logs.txt

[Maurice Naggar]

Hi  I will guide you.

• Let me know, What do you see ?
• How do you see it ?
• Where do you see it ?

[witcherakos]

I Scan my computer with malwarebytes and i see 4 detections. Then i quarantine them and i reboot my pc as it says its needed.After its rebooted i run another scan and then i see 4 malware detections again.

malwarebytes logs.txt

[Maurice Naggar]

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

[witcherakos]

AdwCleaner[S00].txt

[witcherakos]

the issue seems to be still the same

 

[Maurice Naggar]

Quick question: Did you have Adwcleaner remove ALL detected items ? Because there were a number of adwares, plus a rogue "santivirus" / "segurazo"

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  CUSTOM scan  & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
• Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
• We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply. We will do more later.

[witcherakos]

yes i had adwcleaner remove all detected items.Now i will do the the custom scan you said .

 

 

[Maurice Naggar]

Alright. You can get it started, and once you see it underway, you can walk away and take a long break. Please stay out of Discord. Exit out of it.

[witcherakos]

About 1:15 hours later and it finished my C drive.

msert.log

[witcherakos]

My malwarebytes now doesnt detect any malware as it did in the past.

[Maurice Naggar]

That is good. But do not go away. We have a bit more to do.

[Maurice Naggar]

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article
Please use thuis guide https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

This custom script is for  Witcherakos  only / for this machine only.

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups. 

We will use FRST64  on the C:\Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

NOTE-1:  This script will  check on Microsoft Defender & make sure it is up-to-date & do one some Scans. It will also get a status check on services. It will run Windows SFC & DISM to check integrity. It will rebuild the Winsock. 

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

• Please save the (attached file named) FIXLIST.txt   to the   C:\Downloads   folder

Fixlist.txt     <<< - - - - -

Then, Start the Windows Explorer and then, go  to the c:\Downloads   folder.

RIGHT click on FRST64   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. Stick with me.

After this run, you will want to do a new scan with Malwarebytes.

[witcherakos]

Malware did not detect any malware or threats. Thank you for your help🙏

Fixlog.txt

[Maurice Naggar]

Bravo 😃 Very well worth the run. This system is in lots better state than when this case started. 😀 I will mark this case as ready to close. Now, just some additional checks. 

I would recommend getting a report on the update status of some key apps.

• Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• and save the tool on the desktop.
• If Windows's  SmartScreen block that with a message-window, then
• Click on the MORE INFO spot and over-ride that and allow it to proceed.

                               This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

[Maurice Naggar]

Your system is good-to-go. Let's go ahead and do some clean-up work and remove the tools and logs we've run.
Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• I do not need that log.

• I would highly suggest to insure that this pc is all up-to-date with security updates & cumulative updates on Windows. select the Windows Start  button, and then go to Settings  > Update & Security  > Windows Update . and click Check for Updates.
  Have much patience.

Sincerely.

Edited June 4, 2022 by Maurice Naggar

[Maurice Naggar]

Glad we could help.

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