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RTP Detection - Riskware - Outbound


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Hello @KidNinja  and  :welcome:

 

My name is MKDB and I will assist you.

 

  • Please follow the steps in the given order and post back the logs as an attachment when ready. Thank you very much for your cooperation.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.

 

 

I will guide you along on looking for potential malware. Lets keep these principles as we go along.

  • Searching, detecting and removing malware isn't instantaneous, please be patient. Please stick with me until I give you the "all clear".
  • Only run the tools I guide you to.
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.

 

 

 

Step 1

  • Please download the Malwarebytes Support Tool (MBST).
  • Run MBST.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.

 

 

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Thank you @KidNinja.

Nothing to worry in your logfiles, let's do some checks first.

 

 

Step 1

Please download AdwCleaner and save it to your desktop.

  • Double-click to run it.
  • Accept the End User License Agreement.
  • Click Scan Now.
  • When finished, if items are found please click Next / Quarantine.
  • Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
  • Click View Log File.
  • AdwCleaner will open one log (AdwCleaner[Cxx].txt).
  • Please paste the log to your next reply.

 

 

 

Step 2

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\nisha\Downloads\ in your case.
  • In your download folder, you will find Farbar Recovery Scan Tool (=FRSTEnglish.exe) as well.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the Fix button only once and wait. Please be patient.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

fixlist.txt

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Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

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