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Need Help With Malware or adware


Go to solution Solved by Maurice Naggar,

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Hey guys,

 

I have a problem with Google Chrome ion Windows 10 pc.

 

ADWCleaner detects PUP.Optional.Banggood           banggood.com  and I clean it and the second I reopen Chrome and scan again it again detects the same thing.

 

Adwcleaner detects other PUPS but I want them left as they are Sony Picture Programs

 

Thanks in advance

Gren

 

AdwCleaner[S06].txt FRST.txt Addition.txt

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Hello :welcome: 

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

First step for Chrome browser:

Insure it is latest release Version + Delete all Cache for ALL Time. 

As to Chrome, insure it is the latest release from Chrome
https://support.google.com/chrome/answer/95414?

Suggest to delete all Cache content on Chrome for "all time" period. That will help keep Chrome running more snappy.
open Chrome.
At the top right, click More .
Click More tools and then Clear browsing data.
Choose the time range All time.
Select the types of information that you want to remove.
Click Clear data.

By the way, the same principle applies to the Edge browser in Windows 11 / 10. Clearing all cache helps.

The section for EDGE browser how-to https://forums.malwarebytes.com/topic/286888-few-malwares-were-failed-to-removed/?do=findComment&comment=1517006

NOTE: We will do more later.
 

 

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Hello,

First thanks for the fast reply to my issue, I really appreciate it.

My issue so far has been fixed (I hope) based on your response to me.

Even thou I dont use edge, but once I cleared its cache and Chrome cache then ran adwcleaner the issue is no longer found in the scan.

I tried opening and closing chrome multiple times.

 

Let me know if my system has other issue on it.

Thanks

Gren

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Do a new scan with Malwarebytes for Windows.

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

Let me know how that goes.    Next, the Malwarebytes scan.

Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

MB4_scan_tick_ALL.jpg.954dd31097351eba2c305a1321a445d6.jpg

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine2.jpg.99b8d9b73d90d347577ae0826ac406b1.jpg

 


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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