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License Key Error MB403101 on Pixel 6 Pro


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I had subscribed to Malwarebytes on my Pixel 4a 5G. At some point it lost connection to the subscription and I just didn't notice until I switched to Verizon and traded in for the Pixel 6 Pro with Android 12. I cannot login to my account on the phone, nor can I restore the Google Play purchase. I even tried to resubscribe and that still gives the same error.

What can I do to restore my Malwarebytes protection? I am able to login to my account in a browser, but not the app.

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4 hours ago, BigTurd said:

What can I do to restore my Malwarebytes protection? I am able to login to my account in a browser, but not the app.

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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