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Computer crash by driver ndu.sys

I am having frequent BSOD crashes in the last week with error like "SYSTEM_THREAD EXCEPTION NOT HANDLED" "KERNEL_SECURITY CHECK FAILURE" along with ndu.sys as the identified driver. I have searched and checked previous related queries, so I have updated drivers, did sfc scans, windows memory diagnostics. Even did one with driver verifier.

I had one  answer " Sorry you had to go through this Wai. Uninstall Malwarebytes which should resolve the issue."    should I do this ?? or there is another way to solve the problem ?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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1 minute ago, VRAMOS50 said:

or there is another way to solve the problem ?

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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2 minutes ago, VRAMOS50 said:

I believe Avast in your case is the issue.  Removing Avast will probably cure the issue.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

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  • 3 weeks later...

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