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Few days ago i installed malwarebytes as my laptop was suffering from 100% disk usage. I ran malbytes around 150 malwares were found i quarantined and cleaned them the same day, it also did fixed the issue of 100 disk usage, But when i restarted the pc on the next day the issue came back and again disk was 100% used. When i scaned malware nothing was found. On the next day in scheduled scan again 98 malwares were found and quarantined. 

i even tried to find the malware and rootkit  in safe mode with networking but no luck, it got stuck on one file for around 2 hours.

I am not really able to use my pc as it causes freezing and lag, it also has become too slow. I think there still is malware in my pc.

pls help. 

FRST.txt Addition.txt

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  • Root Admin

Hello @not_admin

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

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STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

Thank you for the logs @not_admin

I would recommend that you go to Control Panel, Programs, Programs and Features and uninstall the following

Net Protector Total Security
 

Then restart the computer and run the following fix

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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While i am using the pc the disk usage is normal but when i leave it on idle the disk usage goes up to 100% and as i can see the 'system' process is using more than 60 MB/s,

and when i move mouse or start using my computer it again goes down.

and also while watching youtube videos or say just videos saved in pc it lags,stutter for few seconds randomly<= this issue was there when malware was there, and is still happening.

 

BTW the fixlog.txt you requested is shared with you in previous reply.

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  • Root Admin

Please run the following for me @not_admin

We're not done, it takes a while sometimes to clean a computer so please try to be patient and we'll get you fixed up.

Ignore any detections during scan - those are not real. Simply wait for the log once it's completed.

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

Thank you

 

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  • Root Admin

The only real item of potential risk is your HOSTS file. You appear to be using a custom hosts file to block unwanted sites. That has pros and cons to it. If you're certain all the entries and methods used are valid for you then you can ignore it.

On the other hand if you're not sure then I'd suggest restoring the default hosts file and using content blockers for most things..

Yes, the scan during shows many detections but it's just grabbing pieces for it's AI to make a decision. The final log is the real deal.

 

 

Create an Autoruns Log:

  • Please download Sysinternals Autoruns from here:   https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns
  • Save Autoruns.zip to your computer. Then locate it and extract it to a new folder where you can find and run it.
  • Once it starts you may not be able to easily stop the scan but you can try to press the Escape key on your keyboard.
  • Once scanning is stopped, click on the Options menu at the top of the program and select Scan Options... 
  • Then place a check mark on the following items Verify Code Signatures, Check VirusTotal.com, and Submit Unknown Images
  • Then click the Rescan button. Agree to the VirusTotal EULA
  • Once the new scan has been completed, please click on the File button at the top of the program and select Save, or use the Save icon, and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right-click on the Autoruns.arn file (it will typically be the name of your computer) on your desktop or where you save it, and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder (your computer name.zip) you just created to your next reply.

 

 

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Thank you

 

 

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  • Root Admin

Unless you're actively using Microsoft Grooves I'd recommend that you uninstall it.

Please right-click over the tray icon for Malwarebytes, and exit out of the program. Then run the following below.

 

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

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Thank you

 

 

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  • Root Admin

Please uninstall, update, or otherwise address the following as appropriate for your system.

 


--------------------------- [ OtherUtilities ] ----------------------------

NVIDIA GeForce Experience 3.17.0.126 v.3.17.0.126 Warning! Download Update


Python 3.10.2 (64-bit) v.3.10.2150.0 Warning! Download Update


Microsoft Office Professional Plus 2010 v.14.0.4734.1000 Warning! This software is no longer supported. Please use latest Microsift Office, Office Online or LibreOffice


------------------------------ [ ArchAndFM ] ------------------------------

WinRAR archiver Warning! This software is no longer supported. Uninstall old version, download and install new one.


-------------------------------- [ Media ] --------------------------------

Spotify v.1.1.74.631.g0b24d9ad Warning! Download Update


--------------------------- [ AdobeProduction ] ---------------------------

Adobe Creative Cloud v.3.9.0.327 Warning! Download Update

Adobe Reader 9.1 v.9.1.0 Warning! This software is no longer supported. Please uninstall it and use Adobe Acrobat Reader DC.


---------------------------- [ UnwantedApps ] -----------------------------

Driver Easy 5.7.1 v.5.7.1 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.

Google Video Support Plugin v.19.12.1000.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!

 

 

Then click on Start Search and type in "Check for updates" and allow Windows to scan for and install any updates found.

Let me know how things go

 

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Ok i updated the following-

NVIDIA GeForce Experience

 

Uninstalled WINRAR and installed a new one

and i think 'Microsoft Office Professional Plus' this works good, if it really is an issue i can uninstall it

 

and uninstalled all other programs as i dont really need any of them.

And no infections were found in malware bytes scan except securitycheck.exe which i ignored

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