dionkd Posted May 25, 2022 ID:1516975 Share Posted May 25, 2022 HELP! Look at the attachment below! I was on the lookout for a file yesterday, but I could not find it. Then I remembered I scanned my computer with Malwarebytes some days ago. Now I don't know how to recover/retrieve/restore them back to their corresponding place. Is there anything I can do at this point? These files are essential! Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517022 Share Posted May 25, 2022 4 hours ago, dionkd said: Now I don't know how to recover/retrieve/restore them back to their corresponding place. Is there anything I can do at this point? These files are essential! Restore or delete quarantined items in Malwarebytes for Windows Link to post Share on other sites More sharing options...
dionkd Posted May 25, 2022 Author ID:1517045 Share Posted May 25, 2022 1 hour ago, Porthos said: Restore or delete quarantined items in Malwarebytes for Windows it does not show any options to restore them! Malwarebytes Free 4.5.9 2022-05-25 17-26-09.mp4 Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517048 Share Posted May 25, 2022 16 minutes ago, dionkd said: it does not show any options to restore them! Did you happen to uninstall and reinstall Malwarebytes sometime after the 5th? Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
dionkd Posted May 25, 2022 Author ID:1517084 Share Posted May 25, 2022 @Porthos mbst-grab-results.zip mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517087 Share Posted May 25, 2022 (edited) Your screenshot showed a quarantine date of 5-5-2022 and you have an install date of the following. Quote Installation Date: 05/19/2022 And, Quote Quarantine Information ======================================== Malwarebytes quarantine is empty. I also asked. Quote Did you happen to uninstall and reinstall Malwarebytes sometime after the 5th? Edited May 25, 2022 by Porthos Link to post Share on other sites More sharing options...
dionkd Posted May 25, 2022 Author ID:1517119 Share Posted May 25, 2022 1 hour ago, Porthos said: Your screenshot showed a quarantine date of 5-5-2022 and you have an install date of the following. And, I also asked. no i 100% sure i did not, unless my pc when nuts and uninstall and reinstall the app. I personally didn't and Im 100% sure about that Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517123 Share Posted May 25, 2022 @dionkd Did you empty the quarantine at any time since 5-5-2022? Link to post Share on other sites More sharing options...
dionkd Posted May 25, 2022 Author ID:1517129 Share Posted May 25, 2022 20 minutes ago, Porthos said: @dionkd Did you empty the quarantine at any time since 5-5-2022? what do you mean by empty? i hitted the delete button, and that why Im here to find a way to recover them Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517130 Share Posted May 25, 2022 1 minute ago, dionkd said: i hitted the delete button, and that why Im here to find a way to recover them When you delete them from quarantine, they are permanently gone. That is why the quarantine is empty. Link to post Share on other sites More sharing options...
dionkd Posted May 25, 2022 Author ID:1517133 Share Posted May 25, 2022 16 minutes ago, Porthos said: When you delete them from quarantine, they are permanently gone. That is why the quarantine is empty. no you are kidding me. What do i do now?? Link to post Share on other sites More sharing options...
Porthos Posted May 25, 2022 ID:1517135 Share Posted May 25, 2022 Just now, dionkd said: no you are kidding me. What do i do now?? All I can say is I hope you have a backup of those files somewhere else. Other than that you are out of luck. I am sorry there is no Oops I deleted my quarantine fix. Link to post Share on other sites More sharing options...
dionkd Posted May 26, 2022 Author ID:1517286 Share Posted May 26, 2022 21 hours ago, Porthos said: All I can say is I hope you have a backup of those files somewhere else. Other than that you are out of luck. I am sorry there is no Oops I deleted my quarantine fix. god damn it i have lost all of them. ffs. :( Link to post Share on other sites More sharing options...
Porthos Posted May 26, 2022 ID:1517290 Share Posted May 26, 2022 To all whom my read this topic, Never delete the quarantine unless you are 100% sure you do not need the files. 1 Link to post Share on other sites More sharing options...
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