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HELP!

Look at the attachment below!

I was on the lookout for a file yesterday, but I could not find it. Then I remembered I scanned my computer with Malwarebytes some days ago. Now I don't know how to recover/retrieve/restore them back to their corresponding place.

Is there anything I can do at this point? These files are essential!

Malwarebytes Free  4.5.9 25_05_2022 11_57_00.png

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16 minutes ago, dionkd said:

it does not show any options to restore them!

Did you happen to uninstall and reinstall Malwarebytes sometime after the 5th?

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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Your screenshot showed a quarantine date of 5-5-2022 and you have an install date of the following.

Quote

Installation Date:       05/19/2022

And,

Quote

Quarantine Information
========================================
Malwarebytes quarantine is empty.

 

I also asked.

Quote

Did you happen to uninstall and reinstall Malwarebytes sometime after the 5th?

 

Edited by Porthos
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1 hour ago, Porthos said:

Your screenshot showed a quarantine date of 5-5-2022 and you have an install date of the following.

And,

I also asked.

 

no i 100% sure i did not, unless my pc when nuts and uninstall and reinstall the app. I personally didn't and Im 100% sure about that

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21 hours ago, Porthos said:

All I can say is I hope you have a backup of those files somewhere else. Other than that you are out of luck.

I am sorry there is no Oops I deleted my quarantine fix.

god damn it i have lost all of them. ffs. :(

 

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