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Network stack hosed


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I have a Win 10 Pro laptop that doesnt like Malwarebytes (not the cloud version). Something is happening in which this software hoses the network stack when installed.  This computer is on an AD so its looking for it and causing the computer to hang, making it difficult to do anything.  I have tried the removal tool and reinstallation of different versions. I am seeking suggestions.

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34 minutes ago, craptastic said:

I have a Win 10 Pro laptop that doesn't like Malwarebytes (not the cloud version).

If you are referring to the consumer standalone version then do the following on that system.

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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I would suggest removing the hosts file blocks you have there and then do the following.

Lets use the same support tool and do a clean uninstall and reinstall.

 

image.png.a5623c8cfce65f1c8d255870912fbc51.png

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

 

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