[ RESOLVED ] I can not activate windows 10 | Installation token not found

[JhonHamilton]

I can not activate my windows 10 using new bought license.

Quote

Error is : Installation token not found.

Please see all these attachments.

1. I tried to activate using my mail address & password -> Failed -> attach a , b

2. I tried to activate using my license -> Failed again -> attach a , b

3. I tried add device through my account -> Failed again -> attach c

In my account after add license is shows 0/3 devices and expiration : never

What is wrong about this license and what is installation token.

I did n't do anything worng.

I sent a support ticket to malwarebytes from my account -> but there is no menu in my account to see that ticket.

I seriously need help on this.

My mail in this forum is my mail in my account.

Here is support ticket id : 3865539

If this license does not work i should ask seller to reback my money.

[Porthos]

1 minute ago, JhonHamilton said:

I can not activate my windows 10 using new bought license.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[AdvancedSetup]

Please let us get the logs @JhonHamilton as requested by @Porthos

It looks like you may have some type of networking issue. Let us also get the following logs to help us track down your issue.

 

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thanks

 

 

[JhonHamilton]

You people are really pro and fantastic.

Thanks for quick answers and help customers like this.

My problem was hosts file and i fixed it & after that i could activate.

Now i have latest version of malwarebyes and i am happy to have this powerful software on my pc.

Also you can close this ticket : 3865539

 

Thank you guys

[JhonHamilton]

Please close this thread too.

[AdvancedSetup]

Closing this topic as it's been resolved.