XR.exe Trojan

[Wirth]

Hello,

I've been infected with the XR.exe virus

 

I have tried several virus scanners to remove the virus but nothing works, please reply if you can help.

It's been 3+ days since the virus has appeared

[Maurice Naggar]

Hi.  My name is Maurice. I will guide you. 

Start Malwarebytes. Click Settings ( gear ) icon. 

• Click the Security Tab. 
• Scroll down and lets be sure the line in SCAN OPTIONs for
• "Scan for rootkits" is ON 👈   Click it to get it ON if it does not show a blue-color .
• Now click on the GENERAL tab
• Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

• Next, the Malwarebytes scan.
• Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

Edited May 18, 2022 by Maurice Naggar

[Wirth]

Thank you, what should I do if this re-appears? Also can you give me some tips to avoid this again?

logs.txt

[Wirth]

3 minutes ago, Wirth said:

Thank you, what should I do if this re-appears? Also can you give me some tips to avoid this again?

logs.txt 5.54 kB · 0 downloads

Nevermind, It reappeared again.. Help..

[Maurice Naggar]

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

The last run of Malwarebytes has removed some components of the pest. I need more information from this machine. Close as many other apps as you can before running this report. 

I would like a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply

 

[Wirth]

if this is helpful, When I turned on DISCORD, the trojan was detected again.

mbst-grab-results.zip

[Maurice Naggar]

As I said, be sure to EXIT Discord, and keep it off. Use Task Manager, find Discord and select it, and select End Process.
You may even Uninstall Discord.
I will have a special custom run soon.

[Wirth]

no no no you misunderstood me, that was after the scan and before the gather log,  I already closed discord before the log gather

[Maurice Naggar]

This custom script is for  Wirth  only / for this machine only.

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. 

We will use FRSTENGLISH  on the Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt         <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRSTENGLISH   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.

• IF Windows prompts you about running this, select YES to allow it to proceed.
• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

You will see a green progress bar start.  When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. Stick with me. There will be more to do.

[Wirth]

 

Erm

 

[Wirth]

I can't download the file, all my other anti-viruses are down already.

[Wirth]

Please help me, I can't download it. 

[Maurice Naggar]

Fixlist.txt

Take these actions so that Windows 11 is set to show all hidden files and folders.
Open File Explorer from the taskbar.

Select View > Show > Hidden items.

Here is the file again. Try using a different browser than the one used last time.  Use the EDGE browser. Take your mouse pointer, do a RIGHT-click on the attached file above, and select SAVE as 

& direct it to your Downloads folder

and see to it that it is saved just AS-IS  with name FIXLIST.txt

[Maurice Naggar]

IF you still have no success to get the Fixlist attachment, then Uninstall these programs
AVG AntiVirus FREE
GridinSoft Anti-Malware
SpyHunter 5
McAfee Security Scan Plus

and if you do not have a current paid license for this McAfee LiveSafe, then Uninstall that as well.
After that, do my last suggested custom fix run.

[Wirth]

I have completed all steps given, here is the fixlog

 

Fixlog.txt

[Maurice Naggar]

Thank you. One quick followup. First DELETE the prior saved Fixlist.txt that we saved on Downloads folder

This custom script is for  Wirth  only / for this machine only.

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. 

We will use FRSTENGLISH  on the Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt        <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRSTENGLISH   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.

• IF Windows prompts you about running this, select YES to allow it to proceed.
• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

You will see a green progress bar start.  When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. Stick with me. There will be more to do.

Edited May 18, 2022 by Maurice Naggar

[Wirth]

Completed

Fixlog.txt

[Maurice Naggar]

Thanks. Next, 2 tasks. 

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

 

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

[ NEXT ]

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

• Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.  That is, once it is under way, you should leave it running.  It will run for several hours.

• At screen "Detections occured and resolved" click on blue button "View detected results"
• On next screen, at lower left, click on blue "Save scan log"
• View where file is to be saved. Provide a meaningful name for the "File name:"
• On last screen, set to Off (left) the option for Periodic scanning
• Click "save and continue"
• Please attach the report file so I can review

[Wirth]

It is 1am on my end, can I leave it running overnight and wake up tommorow and continue?

[Maurice Naggar]

yes, sure  

[Wirth]

Attached is the Clean Log, ESET To Be Completed

AdwCleaner[C00].txt

[Wirth]

Good morning maurice,

Attached is the ESET logs, I have school in 30 mins so I'll not be able to respond

 

esetlogs.txt

[Wirth]

Is it advised to be using discord on this stage of the cleansing?

[Maurice Naggar]

Stay out of Discord as much as possible. We need to a new scan. The ESET had found the trojan, the same trojan as the original.

Start Malwarebytes. Click Settings ( gear ) icon. 

• Click the Security Tab. 
• Scroll down and lets be sure the line in SCAN OPTIONs for
• "Scan for rootkits" is ON 👈   Click it to get it ON if it does not show a blue-color .
• Now click on the GENERAL tab
• Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

• Next, the Malwarebytes scan.
• Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     

 

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

Edited May 19, 2022 by Maurice Naggar

[Wirth]

Attached Scan Logs for Malwarebytes

Scan Logs.txt