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[azureblu1]

I am having trouble removing the malware on my computer.  I tried using Malwarebytes and Farbar but am not sure what else I need to do?

Please see attached for the text files from the latest FRST scan.

Addition.txt FRST.txt

[Maurice Naggar]

Hello  

I would like a report set for review.   This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply 

[azureblu1]

Hi, thanks so much for helping me!mbst-grab-results.zip

Here are the results from the scan

[Maurice Naggar]

Thank you. I will guide you along on looking for potential malware. Lets keep these principles as we go along.

• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Please stick with me until I give you the "all clear".

[azureblu1]

OK, will do!

[Maurice Naggar]

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article
Please use thuis guide https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

*

This custom script is for  Azureblu1  only / for this machine only.

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups. 

We will use FRST64  on the Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

This custom script has some specific things, plus some general aspect to help the system overall.  Hoping it will not exceed 60 minutes in execute time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .It will also run the Windows tool DISM to check Windows integrity.  It will rebuild the Winsock. I

NOTE-2: This should run a quick scan with MS Defender antivirus and remove outstanding action items, if any.

• Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

• If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
• Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt          <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.

RIGHT click on FRST64   and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.

• IF Windows prompts you about running this, select YES to allow it to proceed.
• IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

• on the FRST window:

Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity. Stick with me. We will do more later.

[azureblu1]

Fixlog.txt

Hi, it seems the problem has been fixed.  Thank you.   Here is the requested file.

[Maurice Naggar]

Thanks for the Fixlog. I have yet to look at all of that log. But do not disappear, but rather stay tuned. The next thing I would suggest to do: Do a new scan with Malwarebytes for Windows, and let me know the result.

[azureblu1]

Hi, here is the report.  0 detections.report.txt

[Maurice Naggar]

Thank you.
I would like to be sure that Microsoft Windows Defender is enabled. This is housekeeping. Nothing to do with the prior trojan malware.
Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the trial-mode Malwarebytes for Windows    😃.

Close Malwarebytes.

>
The prior pest, a trojan malware, had not 1, not 2, but 3 drivers (.sys files) in 3 different sub-folders. Those were removed by the custom Fix script, which also place the IP address on block list of Windows firewall.

I would like to get a copy of what we placed in Quarantine, from the runs I had you do. Please. 

• Using Windows File Explorer, Navigate to C:\FRST on your system.
• Right click on Quarantine > Send to > Compressed (zipped) folder
• Upload the archive in your next reply
• If archive is too big you can upload here > https://wetransfer.com/

Thank you! After this, I will prescribe one other scan to check the system. 

Edited May 16, 2022 by Maurice Naggar

[azureblu1]

Quarantine.zipHi Maurice, please see attached.

 

[Maurice Naggar]

Thank you !  

Next, This will be a check with ESET Onlinescanner for potential remains (if any) of viruses, other malware, adwares, or potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"

• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started.

 

• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes
• When prompted for scan type, Click on Full scan

Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button.

• Have patience. The entire process may take an hour or more. There is an initial update download.

There is a progress window display. You may step away from machine &. Let it be.  That is, once it is under way, you should leave it running.  It will run for several hours.

• At screen "Detections occured and resolved" click on blue button "View detected results"
• On next screen, at lower left, click on blue "Save scan log"
• View where file is to be saved. Provide a meaningful name for the "File name:"
• On last screen, set to Off (left) the option for Periodic scanning
• Click "save and continue"
• Please attach the report file so I can review

[azureblu1]

Hi Maurice, I forgot to save the screen for the detected results but the only things that ESET was additionally able to find were bitcoin mining apps that are not malware

[Maurice Naggar]

Got your last message. It's best we run another scan.The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on Scan Options & select  CUSTOM scan  & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.  

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on screen display.  The only things that count are the End result at the end of the run.
• Again, any on-screen display about repeat 'infection' is not to be relied on.  Ignore those.
• We only rely on the end result that is on the log-report-file.

 

This is likely to run for many hours   ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log  

the log will be at  

Windows\debug\msert.log

Please attach that log with your reply. We will do more later.

[azureblu1]

msert.log

Hi Maurice, Please see attached for Msert log.  Sorry I wasn't able to reply earlier.

[Maurice Naggar]

Good morning. Thank you. Start Malwarebytes. Click Settings ( gear ) icon. 

• Now click on the GENERAL tab
• Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When (if) it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

• Next, the Malwarebytes scan.
• Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very important.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

[azureblu1]

scan.txtHi Maurice, please see attached.

[Maurice Naggar]

Excellent report from Malwarebytes. 

I would recommend getting a report on the update status of some key apps.

• Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• and save the tool on the desktop.
• If Windows's  SmartScreen block that with a message-window, then
• Click on the MORE INFO spot and over-ride that and allow it to proceed.

                               This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

[Maurice Naggar]

Hello. Do you have any status news for me?

[azureblu1]

Hi Maurice,

Computer seems to be working very well.  Please see attached for teSecxt file.urityCheck.txt

[Maurice Naggar]

Hello. There are a handful of apps that need your follow-up:
Microsoft Office Professional Plus 2019 - en-us v.16.0.15128.20224  Warning! Download Update
How Install Office updates?

Slack v.4.26.1  Warning! Download Update

Vuze v.5.7.7.0  Warning! Ad-supported P2P-client.

VLC media player v.3.0.16  Warning! Download Update

McAfee Security Scan Plus v.3.11.2336.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended.

This here is for tools cleanup. 

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

Delete mb-support-1.8.7.918.exe
Delete mbst-grab-results.zip on the Desktop.

Consider using PatchMyPC, keep all your software up-to-date - https://patchmypc.com/home-updater#download

I wish you all the best.

[Maurice Naggar]

Glad we could help.

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