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False Positive Removal

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It has been brought to our attention that one of our customers has received an alert from their MalwayreBytes installation that is categorising our site to be a potential 'phishing' website;. 

We are a fully accredited and licensed Digital Currency Exchange based in Sydney, Australia that is regulated by AUSTRAC that has been operating since 2018 - so this clearly isn't the case.

What is the process involved in having this false positive removed and getting the site recategorised as a safe site on MalwareBytes? 

Attached is the image of the dialog they were presented with. Thank you. 

Thanks in advance.


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