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i forgot my tamperprotection password and the support tool wont download


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:welcome: Hello. What is the exact error message when you tried to download ?
Which web browser was that on ?
Can you try another browser, such as EDGE ?
What is the version of Windows ?
In general though, besides that password factor, the Malwarebytes is otherwise working, right?
There is not much that can be done to recover that password.
I can suggest that you Uninstall by using Control Panel > Programs and Features.
Then do a Install.

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NOTE: If you forgot the password, you won't be able to reset it. Instead, you'll have to uninstall the application using your license key
Support articles: 


Find my Malwarebytes license key
https://support.malwarebytes.com/hc/en-us/articles/360038523934

 

Uninstall Malwarebytes for Windows
https://support.malwarebytes.com/hc/en-us/articles/360038984753-Uninstall-Malwarebytes-for-Windows

https://support.malwarebytes.com/hc/en-us/categories/360002458014-Malwarebytes-for-Windows

Edited by AdvancedSetup
Corrected font issue
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5 hours ago, son_of_a_CAMper said:

please help

I am afraid without the support tool you will not be able to emove the tamper protection password.

Lets get a different set of logs.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

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