[ RESOLVED ] Malwarebyte account gone

[Madsls]

Any one tried to have an Malwarebyte Account, and after some times it's gone.? So what you have paid for is lost.

I had paid Malwarebyte and used it for allmost 2 years, and today after i wanna reset my pc, i wanna reinstall Malwarebyte, but i cannot login to my account, and after i tried to say reset password, my emil does not exist.?

Any one tried this before.? I have tried to make a ticket to Malwarebyte them self. Lets see what they gonna tell. - But over all, its really wired.. An a account just got deleted like that.

[Porthos]

1 hour ago, Madsls said:

I have tried to make a ticket to Malwarebyte them self.

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. .

What is your ticket number?

[AdvancedSetup]

Please tell us your ticket number @Madsls

Thanks

 

[Madsls]

My ticket 3859022

Edited May 16, 2022 by AdvancedSetup
Corrected font issue

[AdvancedSetup]

Did you happen to change your 2FA two factor authentication?

Let me check further and see what I can find but we may have to wait on Support to reply to your ticket.

You should have a email with your license which will allow you to activate by using the license number. You don't have to log on to activate but it is another way.

Thanks @Madsls

 

[AdvancedSetup]

Hello @Madsls

I was not able to find anything under the email address you provided. Can you please send me a Private Message and include your purchase information

Thank you

 

[AdvancedSetup]

The issue has been resolved so I will go ahead and close this topic now.

 

[AdvancedSetup]

Closing this topic as it's been resolved.