Dashboard: Critical issued found!

[Goosjojo]

Have a samsung phone.  Ran Malwarebytes and said critical issues found.....red button says:  FIX NOW.  Click on the fix now and nothing

happens.  Shows there is one critical issue.  Can't get rid of it.   What do i do?

 

[Porthos]

37 minutes ago, Goosjojo said:

Shows there is one critical issue. 

What was the critical issue?

[Goosjojo]

It doesn't give any info on what the critical issue is.

 

[mbam_mtbr]

Hi @Goosjojo,

If you could upload a screenshot, that would be very helpful.

[Android_Malware_Warrior]

Most Android viruses and malware can be removed the same way. Some are more difficult to remove but I can locate them easily with developer mode.

The brute force method is easy and works 9 out of 10 times. 

1: turn on airplane mode

2: open internet browser Settings, site setting and clear all. Also sites clear all. Close internet browser.

3: open phone settings apps and notifications find internet browser and empty storage and cache.

4: do the same for files and files by google

5: Open setting and scroll to the bottom click "about phone" scroll to bottom and there is the build number. Click it several times and it will prompt your screen unlock code. Enter the code and congratulations you are now a developer.

6: open system and click developer options. Scroll down 6-7 and click running services.

DO NOT CLOSE SETTINGS. No need to close your mobile carrier account. they are the top 2 normally. 

7: close everything else 

8: click 3 dots top right corner and open cache close everytgone. . Wait and watch.  If nothing opens in the cache then you are normally done and the malware is gone. If anything opens....you have to get a little more surgical with it. This is where the fun begins.