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MBAM.EXE keeps crashing on Win10 Home (32-bit)


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Event viewer shows...

Log Name:      Application
Source:        Application Error
Date:          5/13/2022 12:50:24 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Vostro220w7
Description:
Faulting application name: mbam.exe, version: 4.0.0.1089, time stamp: 0x610954e8
Faulting module name: Qt5Core.dll, version: 5.14.1.0, time stamp: 0x60397225
Exception code: 0xc0000005
Fault offset: 0x001bae3b
Faulting process id: 0x2b10
Faulting application start time: 0x01d866e988cadddc
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll
Report Id: 3c6baf26-5946-417f-a9ab-fda6ce61dc2a
Faulting package full name: 
Faulting package-relative application ID: 

The service and systray exes are both running. (Interesting to note that hovering over the systray icon shows "Malwarebytes (Trial) Program version 4.4.5", not version: 4.0.0.1089.

I found other postings suggesting to run/upload the zip from Gather Logs, so I ran mb-support-1.8.7.918.
PFA "mbst-grab-results.zip".

 

I look forward to your observations / suggestions.

 

Thanks,
-SteveLu-

mbst-grab-results.zip

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
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  15. Malwarebytes for Windows will open once the installation completes successfully.

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If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

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12 minutes ago, SteveLu said:

I look forward to your observations / suggestions.

Lets use the same support tool and do a clean uninstall and reinstall.

image.png.2b77a8c0148594946d54d8df58493adb.png

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

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Did that - (minus the Privacy VPN)- thanks - seems to have worked. Now...

  • MBAM.EXE is doing a threat scan.
  • The systray icon now shows v. 4.5.9 -- though in File Explorer I see the file's Properties / Details / File version = 4.0.0.1925. <shrugs>

I think I'm good.  Thanks again!

If any issues surface after reboot, I'll add a new post.

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7 minutes ago, SteveLu said:

The systray icon now shows v. 4.5.9 -- though in File Explorer I see the file's Properties / Details / File version = 4.0.0.1925.

The program version is the only thing to pay attention to/ individual file versions have no real impact on the version of the actual program.

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Since you use Avast as well, I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

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