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Problems with Premium licenses in older versions


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If you are having a problem with Malwarebytes for Mac reverting spontaneously from Premium to Free or activating a license, you may be using an outdated version of the software. Most older versions of Malwarebytes for Mac are no longer capable of maintaining or activating a Premium license state.

If you are activating a license for the first time, seeing an error message referring to a network error may be an indication that you are affected by this issue.

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The solution to this problem is to ensure that you are using the latest version of the software. If you are using macOS 10.12 (Sierra) or later, you need to have version 4.14.27 or later, which can be downloaded from here:

https://downloads.malwarebytes.com/file/mb-mac

If you have macOS 10.11 (El Capitan), you need version 4.6.13, which can be downloaded from here:

https://downloads.malwarebytes.com/file/mb-mac-4-6-13

You can also update to the latest version within the app, by choosing Check for Updates from the Malwarebytes menu.

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You should also be sure to turn on the option to "Automatically update to a new version of Malwarebytes" in the settings, if you have turned that off. This is critical for ensuring that your Malwarebytes software is fully up to date and protecting you to the best of our ability.

Unsupported versions

If you are using macOS 10.10 (Yosemite) or earlier, those systems, and the versions of Malwarebytes software that ran on them (version 3.x and older), have been at end of life for years and are no longer supported. You will no longer be able to use a Premium license on such systems without upgrading to a newer version of macOS.

You can still use these older versions of Malwarebytes for Mac in Free mode for now, but database updates for those versions will stop near the end of the year.

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