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Malwarebytes allowlist doesn't work


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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
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    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
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  15. Malwarebytes for Windows will open once the installation completes successfully.

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  • Root Admin

Please get us the following logs for review @vul3xup699

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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  • Root Admin

The following program has multiple listings in the Event Logs showing it keeps faulting. You may want to check on that or look at disabling it until you can get it fixed.

 

Error: (05/10/2022 08:04:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: 失敗的應用程式名稱: SSF.exe,版本: 0.0.0.0,時間戳記: 0x4d0beffa
失敗的模組名稱: ntdll.dll,版本: 10.0.19041.1566,時間戳記: 0xbde09443
例外狀況代碼: 0xc0000005
錯誤位移: 0x0005f3a1
失敗的處理程序識別碼: 0x2814
失敗的應用程式開始時間: 0x01d864661794729c
失敗的應用程式路徑: C:\Users\USER\Downloads\Shining Force│光明與黑暗三部曲\SSF\SSF.exe
失敗的模組路徑: C:\Windows\SYSTEM32\ntdll.dll
報告識別碼: 053eb8e6-fc82-4289-808c-8c8e868f7007
失敗的套件完整名稱:
失敗的套件相關應用程式識別碼:

 

This is a module for perflib which measures, records, various performance operations of the computer. Error 126 indicates it cannot find the module

Error: (05/10/2022 08:09:20 PM) (Source: Microsoft-Windows-Perflib) (EventID: 1023) (User: NT AUTHORITY)
Description: Windows 無法載入可延伸計數器 DLL "C:\Windows\system32\sysmain.dll" (Win32 錯誤碼 126)。

 

Windows Defender believes this to be a Trojan or Unwanted program. It is also related to the SSF program above that keeps faulting. I'd recommend you remove this program or upload to Virus Total https://www.virustotal.com and have them also scan it.

Date: 2022-05-08 02:27:13
Description:
Microsoft Defender 防毒軟體 已偵測到惡意程式碼或其他潛在的垃圾軟體。
如需詳細資訊,請參閱以下資訊:
https://go.microsoft.com/fwlink/?linkid=37020&name=Trojan:Script/Conteban.A!ml&threatid=2147735508&enterprise=0
名稱: Trojan:Script/Conteban.A!ml
識別碼: 2147735508
嚴重性: 嚴重
類別: 特洛伊木馬病毒
路徑: file:_C:\Users\USER\Desktop\ss\CheatMaker+1.7繁體免裝版整合SS光明力量3修改器.rar
偵測原點: 本機電腦
偵測類型: FastPath
偵測來源: 系統
使用者: NT AUTHORITY\SYSTEM
處理序名稱: Unknown
安全性情報版本: AV: 1.363.1267.0, AS: 1.363.1267.0, NIS: 1.363.1267.0
引擎版本: AM: 1.1.19200.5, NIS: 1.1.19200.5

 

Please run the following fix which will try to do some clean up as well as check the core operating system files and see if it can find and fix any issues there.

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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