[Resolved] incorrect last scan date displayed

[hur450502]

Since recently - I believe since after installation of the last new version (I think this week) the "last scan information shows a wrong date and the automatic scan is not startet, wehn the system is rebooted in the morning.

Attached please see the fscreenshots, the extended information I exported into the text file.

Do you have any clue what might have happened?

Thanks a lot for your help and support.

 

Best regards,

 

Uwe

Extended Info.txt

[AdvancedSetup]

Good day @hur450502

Please do a Clean Removal and Reinstall of the program and let us know if that corrects things

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[hur450502]

Sorry for the inconveniende. I read this too late, there only was a rudimentary comment yesterday suggesting to run the support tool, which I did, however, I didn't do the step to gather the logs, as that wasn't mentioned ther. The logfile I got (a text file" mbst -clean-results" which I attach below.

The program seems to run o.k. now and starts the automatic scan when powering on, however, I am a bit concerned about the final comment in the text file, that the installation failed.

Before I mess up anything, please tell me, what you want me to do next, or if this is all ok now, o.k.??

 

Thanks a lot and best regards,

 

Uwe

mbst-clean-results.txt mbst-clean-results.txt

[AdvancedSetup]

Yes, I believe that is a new error that is being reported but it's not true. I will report that to our internal team for review and update of our tool.

Please start Malwarebytes and do a Threat scan and post back the log

Thank you @hur450502

 

[hur450502]

Thanks a lot for the fast feedback. I presume you mean the result report of the scan? I ran this this morning (started automatically after power on) and exported it into the attached text file. o.k.?

 

Thanks again and best regards,

 

Uwe

SCAN09052022.txt

[AdvancedSetup]

Yes, just wanted to verify. All looks to be up to date.

-Softwaredaten-
Version: 4.5.9.198
Komponentenversion: 1.0.1676
Version des Aktualisierungspakets: 1.0.54723
Lizenz: Premium

 

Unless there is something else you should be good to go now.

Thank you for using Malwarebytes

 

[hur450502]

Thank you very much indeed for your support.

 

Best regards,

 

Uwe

[AdvancedSetup]

Glad we could help.

Take care and stay safe out there