ElizabethWilletts Posted May 5, 2022 ID:1514203 Share Posted May 5, 2022 (edited) Hello, A client is reporting my website is blocked by your Firewall. No other users have reported this. The SSL is valid and issued by LetsEncrypt. The website is https://investinginwomen.co.uk/ and their error is attached. Thank you, Liz Edited May 5, 2022 by AdvancedSetup Disabled live hyperlink Link to post Share on other sites More sharing options...
Staff thisisu Posted May 5, 2022 Staff ID:1514227 Share Posted May 5, 2022 Hello, Do you have a log or screenshot showing a detection? I am unable to reproduce the block on my end and that domain has never been in our database. Regards Link to post Share on other sites More sharing options...
ElizabethWilletts Posted May 5, 2022 Author ID:1514228 Share Posted May 5, 2022 Thank you for your reply. This is the screenshot I received from my client. They said they are using your Firewall. Link to post Share on other sites More sharing options...
Porthos Posted May 5, 2022 ID:1514230 Share Posted May 5, 2022 5 minutes ago, thisisu said: Do you have a log or screenshot showing a detection? -Website Data- Category: Compromised Domain: investinginwomen.co.uk IP Address: 109.70.148.39 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe 1 Link to post Share on other sites More sharing options...
ElizabethWilletts Posted May 5, 2022 Author ID:1514231 Share Posted May 5, 2022 Thank you - what does that mean? Link to post Share on other sites More sharing options...
Porthos Posted May 5, 2022 ID:1514233 Share Posted May 5, 2022 1 minute ago, ElizabethWilletts said: Thank you - what does that mean? Since you had no further info, I submitted it for you to move your case along. Link to post Share on other sites More sharing options...
ElizabethWilletts Posted May 5, 2022 Author ID:1514234 Share Posted May 5, 2022 Ok - does that mean something's happened to my site? Has it been hacked or something? It looks ok to me... Link to post Share on other sites More sharing options...
Staff Solution thisisu Posted May 5, 2022 Staff Solution ID:1514235 Share Posted May 5, 2022 It doesn't look like a screenshot from our software. AFAIK we don't have a Firewall service. 4 minutes ago, Porthos said: IP Address: 109.70.148.39 Thank you @Porthos. I'll unblock that IP address @ElizabethWilletts. It's been reported for abuse but nothing recent. --> https://www.abuseipdb.com/check/109.70.148.39 Changes will take affect in the next database update Regards Link to post Share on other sites More sharing options...
ElizabethWilletts Posted May 5, 2022 Author ID:1514239 Share Posted May 5, 2022 Thank you, Liz 1 Link to post Share on other sites More sharing options...
Staff thisisu Posted May 6, 2022 Staff ID:1514268 Share Posted May 6, 2022 You're welcome Link to post Share on other sites More sharing options...
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