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[ RESOLVED ] I don't see my new license key

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I just renewed my annual subscription (Premium) with a key I purchased at Newegg. I registered my new key in my account and was able to update my 3 PC's. I had to activate each in the Malwarebyte app and hitting "change" under account details. When I look at my subscriptions in My Account I see the new subscription with it saying 3/3 devices used and the new expiration date. But when I click on that block (active), it shows my last year's expired subscription key. Where is my new subscription key with the current PC's being used? The problem with following the "help" pages is the directions they give do not match what is showing in my account. They say to click on entries that do not exist. That really is the biggest problem. Help seems to give instructions for things that aren't there. It appears the my account page was updated but not the instructions in help. Thanks for any help with this.

Edited by Phxflyer
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***This is an automated reply***


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22 minutes ago, Phxflyer said:

I had to activate each in the Malwarebyte app and hitting "change" under account details

I would have hit deactivate instead of change.

I think you should contact support since no one here has access to make changes.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.



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OK. Thanks. I didn't have this problem last year. I was able to update all three PC's in my account. Again, the biggest problem seems to be very outdated "Help" instructions. When I first wanted to change the subscription key for the PC's in my account, I tried to follow the "help" page instructions but again, their directions didn't match what was available in my accounts. I'll forward that message to support also.

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Support contacted me today. Seems the problem is with the "New Experience" display. They had me switch back to the old version and everything there is working fine. You do that in your account settings by toggling off "new experience" and relogging in. They are working to fix the problem with the New Experience. I'm okay with this and maybe if someone else has this problem you can forward this info to them.

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