[Resolved] Transaction was complete but the system said otherwise

[kaantamer]

Hello,

I tried to buy the vpn for a year with a special discount for malwarebytes premium users.

But after trying to buy the vpn, the system give an error for transaction fail.

I can see the transaction on my bank account now.

What should I do?

[Porthos]

2 minutes ago, kaantamer said:

What should I do?

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[kaantamer]

On 4/30/2022 at 1:31 AM, Porthos said:

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Hi again,

After pointing out, I sent a ticket. Why the response takes too much time? The money is still seen in provision in my bank account and it limits my block.

[Porthos]

4 minutes ago, kaantamer said:

Why the response takes too much time?

Tickets are worked in the order they are received. They are not worked on weekends.

What is your ticket number?

[kaantamer]

1 hour ago, Porthos said:

Tickets are worked in the order they are received. They are not worked on weekends.

What is your ticket number?

Okay, then, It has been 3 days since sending 2 tickets, unfortunately. I realized that I haven't read your response fully. Ticket numbers are 3842791 and 3842996, respectively.

Edited May 4, 2022 by AdvancedSetup
Corrected font issue

[Porthos]

1 minute ago, kaantamer said:

sending 2 tickets

That second ticket increased the wait time. I advised you of that in my post.

On 4/29/2022 at 5:31 PM, Porthos said:

Please submit only one ticket/request. Additional tickets will increase the delay.

 

[kaantamer]

1 minute ago, Porthos said:

That second ticket increased the wait time. I advised you of that in my post.

 

You are right.

4 minutes ago, kaantamer said:

I realized that I haven't read your response fully.

 

[AdvancedSetup]

Support has replied to your ticket. I will go ahead and mark this topic as resolved.

Thank you