Malwarebytes and windows defender not removing trojan etc

[COzuwa]

Windows defender on my sisters pc keeps getting the following alerts via windows defender.

 

Behavior:Win32/CoinMiner.I
Behavior:Win32/ExcludeProc.A
VirTool:Win32/ExcludeProc.D

 

I have ran Malwarebytes and not found anything. And windows defender takes action but they return upon startup.

Tried an offline windows defender scan and various web searches. But they all just want me to buy their version of malware removal tools.

Not that tech savy so is slow going for me. Though did find out about FRST and ran a scan.

Hope that helps

Addition.txt FRST.txt

[AdvancedSetup]

Hello @COzuwa

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[COzuwa]

Still showing

Behavior:Win32/ExcludeProc.A

VirTool:Win32/ExcludeProc.D

Have added the fixlog.txt

 

Thank you for the reply.

Fixlog.txt

[AdvancedSetup]

That fix ran well and corrected many things.

Please run the following @COzuwa

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

Thank you

 

[COzuwa]

Here is the Msertlog file.

 

Thank you.

msert.log

[AdvancedSetup]

Are you still getting a pop-up alert from Malwarebytes?

 

Please right-click over the Malwarebytes tray icon and exit out of the program and run the following

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

Thank you

 

 

[COzuwa]

Here is the file.

 

 

SecurityCheck.txt

[AdvancedSetup]

Thank you @COzuwa please update, uninstall, or otherwise address the following as appropriate for your system.

 

--------------------------- [ OtherUtilities ] ----------------------------

NVIDIA GeForce Experience 3.24.0.126 v.3.24.0.126 Warning! Download Update

Python 3.8.2 (64-bit) v.3.8.2150.0 Warning! Download Update

Notepad++ (32-bit x86) v.7.5.8 Warning! Download Update

TeamViewer 10 v.10.0.43835 Warning! Download Update

OpenOffice 4.1.5 v.4.15.9789 Warning! Download Update

Microsoft Office Access database engine 2007 (English) v.12.0.4518.1031 Warning! This software is no longer supported.

------------------------------- [ Backup ] --------------------------------

Dropbox 25 GB v.3.1.18.0 Warning! Download Update

------------------------------ [ ArchAndFM ] ------------------------------

7-Zip 19.00 (x64) v.19.00 Warning! Download Update
Uninstall old version and install new one.

7-Zip 16.02 v.16.02 Warning! This software is no longer supported. Uninstall old version, download and install new one.

 

-------------------------------- [ Java ] ---------------------------------

Java 8 Update 311 v.8.0.3110.11 Warning! Download Update
Uninstall old version and install new one (jre-8u331-windows-i586.exe).

-------------------------------- [ Media ] --------------------------------

VLC media player v.3.0.16 Warning! Download Update

--------------------------- [ AdobeProduction ] ---------------------------

Adobe Flash Player 32 NPAPI v.32.0.0.465 Warning! This software is no longer supported. Please uninstall it.

 

---------------------------- [ UnwantedApps ] -----------------------------

CCleaner v.5.92 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.

 

 

Edited May 1, 2022 by AdvancedSetup
Updated information

[AdvancedSetup]

Hello @COzuwa

Are you still with us?

Please post a status update

Thank you

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks