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Browser Guard Causing Error Code: Out Of Memory On Microsoft Edge


Vulpix298

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There is not a forum for Edge so I hope posting here is ok.

I use Microsoft Edge purely to stream Disney+. That is the only tab I have open. After streaming for a while, the browser crashes with the Error Code: Out Of Memory. I have to refresh to go back to what I was doing. But after a while, it happens again. It's been happening for a while now. And I know it is Browser Guard because when I disabled it and used Edge for a couple more days, I didn't get the crash and error again. I only have one tab open, the Disney+ video player, and Browser Guard is the only extension installed. Browser Guard version 2.4.0, Edge Version 100.0.1185.50 (Official build) (64-bit).

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Could you please send a Browser Guard debug log which shows the error as it occurs?  Also, because I am plagued by an unfixed Microsoft bug which causes severe memory issues, could you do an easy test while you are streaming?  Trying to narrow the list.  Here is what you would need to do...

  1. Open Windows Task Manager (ctrl-alt-delete)
  2. Select Task Manager from the list
  3. In Task Manager, click More Details
  4. Go to the Processes tab
  5. Click on the Memory column header (to sort display by memory usage)

I am interested in which specific process is using an increasing amount of memory.  If your streaming causes you to run out of memory fairly quickly, the results of this test will take less time than that to observe.  Please let me know the results.

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On 4/29/2022 at 5:12 AM, gonzo said:

Could you please send a Browser Guard debug log which shows the error as it occurs?  Also, because I am plagued by an unfixed Microsoft bug which causes severe memory issues, could you do an easy test while you are streaming?  Trying to narrow the list.  Here is what you would need to do...

  1. Open Windows Task Manager (ctrl-alt-delete)
  2. Select Task Manager from the list
  3. In Task Manager, click More Details
  4. Go to the Processes tab
  5. Click on the Memory column header (to sort display by memory usage)

I am interested in which specific process is using an increasing amount of memory.  If your streaming causes you to run out of memory fairly quickly, the results of this test will take less time than that to observe.  Please let me know the results.

Hello!
I turned the browser guard extension back on, closed Edge and reopened it and it updated (now version 101.0.1210.32 (Official build) (64-bit)).

I started to stream one 40 minute episode. Edge started at about 500mb memory usage then slowly kept ticking up until it reached this (screenshot 1) at the end of the episode. I started watching a second episode and it went up even further. So I then turned browser guard extension off, closed and re-opened Edge, then started streaming a new episode. It fluctuated between 440mb - 500mb but stayed within that range until I took screenshot 2 at the beginning of the next episode. A very clear difference!

How do I get/find a debug log for browser guard?

 

tskmngredge.jpg

tskmngredgewoext.jpg

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The Task Manager display which you show focuses exclusively on Edge.  I wanted to see what else is going on at the same time.  I do not have Disney, so I cannot make a direct comparison.  I use Windows 11 on my work computer, Which also prohibits direct comparison.  On my home computer, I fired up Netflix both with and without Browser Guard in use in Edge.  I also have Firefox running (with about 30 tabs), Chrome (with about 12-15 tabs), Word, Excel and a graphics viewer.  My 16GB computer is using 62% RAM streaming Netflix with BG running, 61% without, and 57% after stopping Edge.  I think you have a lot of other stuff running at the same time, or possibly have a memory problem.  Showing Task Manager without expanding to show only Edge would show a lot more relevant information.

You can get a debug log by following these two screenshots.  Please make sure that you get the log immediately after you experience the problem.

_step_1.png

_step_2.png

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42 minutes ago, gonzo said:

The Task Manager display which you show focuses exclusively on Edge.  I wanted to see what else is going on at the same time.  I do not have Disney, so I cannot make a direct comparison.  I use Windows 11 on my work computer, Which also prohibits direct comparison.  On my home computer, I fired up Netflix both with and without Browser Guard in use in Edge.  I also have Firefox running (with about 30 tabs), Chrome (with about 12-15 tabs), Word, Excel and a graphics viewer.  My 16GB computer is using 62% RAM streaming Netflix with BG running, 61% without, and 57% after stopping Edge.  I think you have a lot of other stuff running at the same time, or possibly have a memory problem.  Showing Task Manager without expanding to show only Edge would show a lot more relevant information.

You can get a debug log by following these two screenshots.  Please make sure that you get the log immediately after you experience the problem.

_step_1.png

_step_2.png

I showed Edge because the error happens in Edge! I had all the exact same processes running at both times for both screenshots and they all ran normally, you can clearly see the issue here is Edge with Browser Guard which is continuing to use more and more memory when Browser Guard is activated. I can not show you full screenshots of task manager as there are many processes running and it's a long list, but they are all working within normal ranges of my usual use. I'll include a screenshot with as much as I can. You can see Chrome's usage in the previous second screenshot too, that was also the same in the first one but was dwarfed by Edge's usage. I do not ever have memory problems outside of using Edge with browser guard active. You can see from my screenshots the excess memory usage it's causing, which is continually rising the longer I watch. VS the normal memory usage it has with browser guard deactivated. I hope you can understand what I mean now!

I'll get back to you with a debug log as it happens!

tskmngredgelong.jpg

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4 hours ago, gonzo said:

The Task Manager display which you show focuses exclusively on Edge.  I wanted to see what else is going on at the same time.  I do not have Disney, so I cannot make a direct comparison.  I use Windows 11 on my work computer, Which also prohibits direct comparison.  On my home computer, I fired up Netflix both with and without Browser Guard in use in Edge.  I also have Firefox running (with about 30 tabs), Chrome (with about 12-15 tabs), Word, Excel and a graphics viewer.  My 16GB computer is using 62% RAM streaming Netflix with BG running, 61% without, and 57% after stopping Edge.  I think you have a lot of other stuff running at the same time, or possibly have a memory problem.  Showing Task Manager without expanding to show only Edge would show a lot more relevant information.

You can get a debug log by following these two screenshots.  Please make sure that you get the log immediately after you experience the problem.

_step_1.png

_step_2.png

Just had an out of memory error again, here is a debug log!

BG-Logs_v2.4.0_2022-05-01_20113.txt

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Your log is not showing anything particularly strange.  I see two things from your Task Manager that are troubling...three if I count your complaint.  First is that 77% of RAM with as little as you have running is troubling.  62% RAM in your earlier screenshot is troubling as well.  DO you only have 8GB of RAM in that box?  Windows 10 needs that as a bare minimum, and I would not even recommend that.  I try to limit my own RAM usage to a maximum of 60% at any given time.  Second, Desktop Window Manager is running over 300MB of RAM.  That does not appear to be bad, unless it is causing memory leaks that are appearing elsewhere.  DWM memory usage is a Microsoft bug that has never been fixed.  In Task Manager, I would right-click on Desktop Window Manager and end the task.  It will cause other things to stop when you do that...Disney may be one of them, but it is worth trying to see if your memory usage immediately reduces significantly.

We have opened a ticket to study this further.  On your side, have you considered modifying the level of protection that Browser Guard uses on the DIsney site?  Click on the Browser Guard icon, and you can choose to enable/disable any or all of the four types of protection on any web site you are on.  I would suggest experimenting with this just for Disney when you are streaming.

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7 hours ago, gonzo said:

Your log is not showing anything particularly strange.  I see two things from your Task Manager that are troubling...three if I count your complaint.  First is that 77% of RAM with as little as you have running is troubling.  62% RAM in your earlier screenshot is troubling as well.  DO you only have 8GB of RAM in that box?  Windows 10 needs that as a bare minimum, and I would not even recommend that.  I try to limit my own RAM usage to a maximum of 60% at any given time.  Second, Desktop Window Manager is running over 300MB of RAM.  That does not appear to be bad, unless it is causing memory leaks that are appearing elsewhere.  DWM memory usage is a Microsoft bug that has never been fixed.  In Task Manager, I would right-click on Desktop Window Manager and end the task.  It will cause other things to stop when you do that...Disney may be one of them, but it is worth trying to see if your memory usage immediately reduces significantly.

We have opened a ticket to study this further.  On your side, have you considered modifying the level of protection that Browser Guard uses on the DIsney site?  Click on the Browser Guard icon, and you can choose to enable/disable any or all of the four types of protection on any web site you are on.  I would suggest experimenting with this just for Disney when you are streaming.

I have 16gb RAM. My RAM--if you mean the memory tab--only goes wildly above 60% in the screenshots while streaming on edge with browser guard active. It keeps climbing and climbing. At the moment with all the exact same things open as the previous screenshots except Edge, it's sitting at 59%. If this was a generalised memory leak, how come it only happens when streaming on edge with browser guard active? Shouldn't it have more affects for other programmes too? (These are genuine questions, I'm just trying to learn about it all too) I've streamed Disney+ and Netflix on Chrome before I started using Edge and didn't run into this issue.

DWM is probably running high because I have a bunch of stuff open and running, which is usually not a problem~ Right now it's sitting at 148.1mb, sometimes going down to 142mb. Are you sure it's safe to end that task? I had to look up what it was and the pages I looked at said I shouldn't stop it, as it is an important function for graphical display and would cause issues by stopping it.

I'm happy to modify the protection usage to test it out. I'll try it out over the next couple days!

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On my personal box (16GB RAM), I only exceed 60% when I have been opening and closing baseball-reference.com pages or ancestry.com pages for hours, both due to heavy script use on those sites.  50% RAM is unusual for me unless I have more than 40-50 tabs open at once.  Right now, I am running 54% RAM with Firefox open (42 tabs), Chrome (18 tabs), Excel, Word, graphics viewer, text editor, and Edge streaming Netflix (Altered Carbon).  Edge is running at roughly 550MB used consistently while streaming Netflix.

I asked about DWM because on my work laptop, I watch it push my RAM use up to 99% if I do not pay attention to it.  It does not do that on my personal machine.  When its running "sanely", it is about 130MB on my work box, and 36 MB on my home box.  The work box was using 80-90MB before I went to Windows 11, and it also took much longer to run out of RAM as well.  Killing that process will kill graphics-oriented processes (streaming, games, etc.) but it automatically restarts after you kill it.  It also leaves a decent-sized black void on a Outlook screen....no clue what or why, but a restart of Outlook takes care of that.  You have to manually restart any apps that were killed by killing DWM.  It is true that you should not blindly kill processes.  Some people will, while others would rather poke their eyes out with a sharp stick before killing any process.  This one auto-restarts, so its OK.  I do understand your concern there.

My questions were (in general) looking for answers, and sometimes looking for the possibility of other questions that may need to be asked.  Sometimes they may also end up meaning nothing.  We find that out after we bang the head against the wall, unfortunately.  And, I have a few of those for you right now.  Here goes:

  1. You said you have streamed Disney+ and Netflix on Chrome without any problems, but Disney+ on Edge is causing problems.  Have you tried streaming Netflix on Edge?
  2. Have you run computer diagnostics recently?  It would be good to know if your computer AND video RAM are both functioning normally, as well as the amount of video RAM you have installed.  Problems or limited buffers cause functionality to fall back on primary components.
  3. How's your disk space?

In all the time it took me to write this, Edge's RAM use increased to 580-600MB, and it uses an extra 30MB when I open the Browser Guard screen (I wanted to see if it had anything to complain about while streaming Netflix).  It drops back down when I close the BG screen.  I just checked out something on Edge while it is streaming.  One of the processes is "Media Foundation Protected Pipeline EXE" (mfpmp.exe).  It is only using 31-34 MB of Edge's total 525 MB (a bit lower than it was earlier).  It is doing GPU1 Video Decode (you can turn on the GPU Engine column of Task Manager to see that).  When the episode completed, Edge RAM use dropped to 441 MB and mfpmp.exe dropped to 22.9 MB, with no further video decoding being performed.

That's a lot to digest, but see how you compare on your end.  I think Question #1 is important.  What we do not know is whether Edge uses regular RAM with a higher priority over video RAM when streaming.  I'll wait to hear what you have to say.

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On 5/3/2022 at 2:41 PM, gonzo said:

On my personal box (16GB RAM), I only exceed 60% when I have been opening and closing baseball-reference.com pages or ancestry.com pages for hours, both due to heavy script use on those sites.  50% RAM is unusual for me unless I have more than 40-50 tabs open at once.  Right now, I am running 54% RAM with Firefox open (42 tabs), Chrome (18 tabs), Excel, Word, graphics viewer, text editor, and Edge streaming Netflix (Altered Carbon).  Edge is running at roughly 550MB used consistently while streaming Netflix.

I asked about DWM because on my work laptop, I watch it push my RAM use up to 99% if I do not pay attention to it.  It does not do that on my personal machine.  When its running "sanely", it is about 130MB on my work box, and 36 MB on my home box.  The work box was using 80-90MB before I went to Windows 11, and it also took much longer to run out of RAM as well.  Killing that process will kill graphics-oriented processes (streaming, games, etc.) but it automatically restarts after you kill it.  It also leaves a decent-sized black void on a Outlook screen....no clue what or why, but a restart of Outlook takes care of that.  You have to manually restart any apps that were killed by killing DWM.  It is true that you should not blindly kill processes.  Some people will, while others would rather poke their eyes out with a sharp stick before killing any process.  This one auto-restarts, so its OK.  I do understand your concern there.

My questions were (in general) looking for answers, and sometimes looking for the possibility of other questions that may need to be asked.  Sometimes they may also end up meaning nothing.  We find that out after we bang the head against the wall, unfortunately.  And, I have a few of those for you right now.  Here goes:

  1. You said you have streamed Disney+ and Netflix on Chrome without any problems, but Disney+ on Edge is causing problems.  Have you tried streaming Netflix on Edge?
  2. Have you run computer diagnostics recently?  It would be good to know if your computer AND video RAM are both functioning normally, as well as the amount of video RAM you have installed.  Problems or limited buffers cause functionality to fall back on primary components.
  3. How's your disk space?

In all the time it took me to write this, Edge's RAM use increased to 580-600MB, and it uses an extra 30MB when I open the Browser Guard screen (I wanted to see if it had anything to complain about while streaming Netflix).  It drops back down when I close the BG screen.  I just checked out something on Edge while it is streaming.  One of the processes is "Media Foundation Protected Pipeline EXE" (mfpmp.exe).  It is only using 31-34 MB of Edge's total 525 MB (a bit lower than it was earlier).  It is doing GPU1 Video Decode (you can turn on the GPU Engine column of Task Manager to see that).  When the episode completed, Edge RAM use dropped to 441 MB and mfpmp.exe dropped to 22.9 MB, with no further video decoding being performed.

That's a lot to digest, but see how you compare on your end.  I think Question #1 is important.  What we do not know is whether Edge uses regular RAM with a higher priority over video RAM when streaming.  I'll wait to hear what you have to say.

Thanks for the explanations! 

So I generally have my laptop running for long stretches of time as I have sleep-help youtube videos playing overnight, and then use it constantly during the day. Every now and then I shut it down to help it refresh and rest for a little bit, and install any needed updates. So the increased usage from DWM is probably because I've had a bunch of stuff up and running for a while! System uptime is recording at 10 days 20 hours as of right now. This is normal/regular usage for me! DWM is sitting at 90mb memory at the moment too. In fact I'll probably shut it down after posting this comment to refresh it.

I'm still in Windows10 because unfortunately my processor isn't compatible (Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz), just since you mentioned Win11. I meet every other requirement but that which sucks.

I'll answer your questions!

1. I have not tried Netflix on Edge but I can test it out now alongside the different protections!

2. I don't think I have run a diagnostic recently. I do occasionally get BSOD on this laptop (it's old now, and as you can see I run it pretty ragged sometimes), but usually a restart rights it all. Over the years I've only ever had a full system crash once where I had to re-install Windows because during a SFC /scannow (this was troubleshooting after a BSOD and the internet told me to run that), it found an issue but when trying to correct it, it bugged out and was in a start-up loop that I couldn't get out of, even when booting in safe mode. So it's probably not at 100% function. Would that be the Windows Memory Diagnostic that comes up from the search function? If so, I can run that. I'll just have to make a system back-up first just in case lol I do not need a repeat of last time. This laptop sometimes feels like it's held together by tape and wilful ignorance. 

3. I have 19.8GB of 118GB free on C drive, and 88.6GB of 919GB free on D drive. I run disk cleanup every now and then. 

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Your DWM usage is not bad...a tad high, but not bad.  Disk space is not bad either, though you probably think so if and when a rebuild is necessary.  May want to think ahead on that one, because the day WILL come.  My disk structure is designed to attach and detach...avoid using My Documents and Downloads due to the added OS snooping/registry documentation they cause and all personal stuff in a single tree structure below a attach point.  That makes backup to an external drive easy, and a rebuild means OS + apps +restore personal and I'm done.  My home box (i7-6700 @ 3.4 GHz) is also too wimpy for Win11. I am also not fond of rebooting often.  Home box uptime is 19+ days, work box at 5.  Updates always take care of that.  Home box often runs 50-80 open browser tabs plus Word, Excel, VLC and various other things and rarely breaks 50% of 16 GB memory usage...usually only when paging through websites that are heavy scripting users.  Yours is high, and there has to be a reason for that.  BG just makes it more obvious, if its really BG doing it.

Please try Netflix.  We can easily compare yours to mine at that point.

Vendor diags are best...Dell, Lenovo, Compaq, etc.  Known-good aftermarket diags as well.  If your box is old, you should also check all your drivers, particularly video drivers.  I had a nagging connectivity problem on my work box that I couldn't figure out nor could our IT team. They wanted to replace the box, but I had the exact same problem on the box before that.  While scratching my head, I realized the only thing that had not changed was the docking station.  Connectivity to the laptop was supplied via USB-C from the dock to the laptop, which is not native USB usage.  Driver updates for docking station finally fixed the problem.  Sometimes seemingly unrelated things are more closely related than you think.

Sleep-help videos?  That implies at least one eye open at various times to watch the video, thus blocking the true intention to sleep?!?  Try white-noise audio...background noise which does not require that you pay attention to it in any way.  I fell asleep watching TV last night, and I have pretty good recollection of two different movies that were on later WHILE I WAS ASLEEP that I had never seen before.  I turned the damn thing off and hit dream state pretty quickly.  Just a thought...

 

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On 5/5/2022 at 4:26 AM, gonzo said:

Your DWM usage is not bad...a tad high, but not bad.  Disk space is not bad either, though you probably think so if and when a rebuild is necessary.  May want to think ahead on that one, because the day WILL come.  My disk structure is designed to attach and detach...avoid using My Documents and Downloads due to the added OS snooping/registry documentation they cause and all personal stuff in a single tree structure below a attach point.  That makes backup to an external drive easy, and a rebuild means OS + apps +restore personal and I'm done.  My home box (i7-6700 @ 3.4 GHz) is also too wimpy for Win11. I am also not fond of rebooting often.  Home box uptime is 19+ days, work box at 5.  Updates always take care of that.  Home box often runs 50-80 open browser tabs plus Word, Excel, VLC and various other things and rarely breaks 50% of 16 GB memory usage...usually only when paging through websites that are heavy scripting users.  Yours is high, and there has to be a reason for that.  BG just makes it more obvious, if its really BG doing it.

Please try Netflix.  We can easily compare yours to mine at that point.

Vendor diags are best...Dell, Lenovo, Compaq, etc.  Known-good aftermarket diags as well.  If your box is old, you should also check all your drivers, particularly video drivers.  I had a nagging connectivity problem on my work box that I couldn't figure out nor could our IT team. They wanted to replace the box, but I had the exact same problem on the box before that.  While scratching my head, I realized the only thing that had not changed was the docking station.  Connectivity to the laptop was supplied via USB-C from the dock to the laptop, which is not native USB usage.  Driver updates for docking station finally fixed the problem.  Sometimes seemingly unrelated things are more closely related than you think.

Sleep-help videos?  That implies at least one eye open at various times to watch the video, thus blocking the true intention to sleep?!?  Try white-noise audio...background noise which does not require that you pay attention to it in any way.  I fell asleep watching TV last night, and I have pretty good recollection of two different movies that were on later WHILE I WAS ASLEEP that I had never seen before.  I turned the damn thing off and hit dream state pretty quickly.  Just a thought...

 

Hey there! Sorry for the delay, I had family visiting.

I streamed Netflix on Edge with Browser Guard active. Took a screenshot of task manager, it never broke above 1000MB. It was actually only around 600mb for most of the movie, only went up to 800 from the screenshot when the movie was done and I clicked another one to load up and watch. Went back down to 600mb when I was done and back in the Netflix menu, which Disney+ never did, it only ever kept going up. But yeah, Netflix never broke 1000mb. I had the movies streaming on one side of my screen and the task manager taking up the right, because I only have the one screen to work with. But I kept an eye on it the whole time like I did the other times :)

This was after a Windows update and fresh restart today. Tried Disney+ again too and had the same old issue. 

Haven't had a chance to try different protection levels yet but thought I'd get back to you with this. Seems the issue is unique to Disney+ and Browser Guard.

Sleep help videos are just sound! Rain noises, or sometimes long form video analysis of video games I like because often the voices are pretty soothing and no sudden loud noises.

Yeah, my disk drive space... I have a LOT of video games installed on D drive lol I'm indecisive and like to play different things a lot. This amount of space is actually really good for me, I'm usually in the red.

 

 

taskmngrnetflix.jpg

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Trying with the different protection levels enabled/disabled for the Disney site will be good information to know.  I am expecting that one or more of the settings will produce different results for you.

In the meantime, could you provide a detailed list of how I can reproduce the problem, beginning from booting the computer.  Please do NOT include anything related to Discord, Steam or any other auxiliary processes that you typically use UNLESS they cause the issue.  We will need to create a virtual machine to try to reproduce and isolate the cause(s) for this issue.

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15 hours ago, gonzo said:

Trying with the different protection levels enabled/disabled for the Disney site will be good information to know.  I am expecting that one or more of the settings will produce different results for you.

In the meantime, could you provide a detailed list of how I can reproduce the problem, beginning from booting the computer.  Please do NOT include anything related to Discord, Steam or any other auxiliary processes that you typically use UNLESS they cause the issue.  We will need to create a virtual machine to try to reproduce and isolate the cause(s) for this issue.

Sure thing! Booting up and after logging in to Windows, minus any other programmes I usually have open all the time, I open Edge and I have Disney+ set as the home page and already logged in. All I do is pick something I want to watch. I have subtitles on due to APD. I sometimes use full screen and sometimes not, I find that doesn't affect the issue as it happens with both options. I don't have any autoplay on so I manually click through to next episode or new movies. 

I have no idea what else to add if you need it, so let me know if you need more info!

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Thank you for that information.  Before I pass it on to our QA group, I wanted to ask whether you get the same memory behavior if you had Edge open to any other home page, then go to Disney+ and log in?  The reason I am asking is that there may be something related to their validation and/or streaming processes that has different behavior if it is explicitly started rather than fully/semi-automated.  There are multiple processes involved, and not having Disney+, I can only guess at potential roadblocks.  Subtitles and screen size should not make a difference.  Please let me know about this one last item and I will start filling in the blanks for our QA folks.

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  • 2 weeks later...
On 5/13/2022 at 9:24 PM, gonzo said:

Thank you for that information.  Before I pass it on to our QA group, I wanted to ask whether you get the same memory behavior if you had Edge open to any other home page, then go to Disney+ and log in?  The reason I am asking is that there may be something related to their validation and/or streaming processes that has different behavior if it is explicitly started rather than fully/semi-automated.  There are multiple processes involved, and not having Disney+, I can only guess at potential roadblocks.  Subtitles and screen size should not make a difference.  Please let me know about this one last item and I will start filling in the blanks for our QA folks.

Can confirm the memory issue is still happening when it is not set as home page. I had new tab set as home page and went to the site after and it still happened!

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I did a test with Netflix, and found that upon completion of video #1, memory use increased to about 1.2GB when selecting and starting video #2, then settling down to sustained 1.0GB RAM usage.  I don't have Disney Plus, so this is somewhat an apples and oranges comparison.

Looking at your old debug log, I found something that I have asked questions about, but have not yet received a response.  As of today, Browser Guard is available in the Edge store.  If you would, I would like you to do the following...

  1. Uninstall Browser Guard from your Edge browser.
  2. Dump your browser cache, then close your browser and restart your computer
  3. Start Edge, loading an empty tab (or anything but Disney)
  4. Load a fresh copy of Browser Guard from the Edge add-on store
  5. Go to Browser Guard's support screen (three dots) and specifically select CHECK FOR DB UPDATES.
  6. When the message is displayed that databases are up to date, start Task Manager (MORE DETAILS mode, and select PROCESSES).  Note memory use.
  7. Go to DisneyPlus, then select and begin watching a video.  Note memory use in Task Manager.
  8. If/when you see memory use skyrocket, get a Browser Guard debug log and send it to me.

I apologize for what may seem like redoing some earlier steps, but I want to do all of the above in a controlled manner, using the current BG (not an upgrade from an earlier version), allowing database upgrades, and monitoring memory usage throughout WITHOUT having other apps influencing this issue.  I will analyze your log when I receive it, and also forward it to developers.  Thanks for your patience!!!

 

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