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[ RESOLVED ] My Account says I do not have a subscrition.


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This is a similar situation as JJ1966 had posted on May 29th, 2020.  

Background:

My hard drive (containing my MalwareBytes active application) failed and I wound up replacing the failed hard drive and upgraded Windows 7 to Windows 10.  When I tried to re-install my MalwareByte license (1 PC/1Yr expiring 6/11/2022), the application says my license has been used and to deactivate the subscription to be able to re-activate it on the new hard drive.  When I looked at my account, it does not show any subscription to deactivate.  

Current situation:

I opened a support ticket 3829185 on April 19th and have not heard back on what to do.  I still have the license card and the key.  I downloaded the free Premium application but it will be expiring in 5 days.  Please, Please advise me to what I need to do.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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I purchased it from WalMart last year. 

I will try manually adding it . . . that did it.  I now have my account updated and I was able to deactivate the old PC hard drive and re-activate the license on this repaired PC hard drive.  Thanks, no more head aches.

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13 minutes ago, SWrobel said:

I purchased it from WalMart last year. 

I will try manually adding it . . . that did it.  I now have my account updated and I was able to deactivate the old PC hard drive and re-activate the license on this repaired PC hard drive.  Thanks, no more head aches.

Great I was able to give you the info for you to fix this.

For other posters/readers, If yo do not buy directly from the Malwarebytes site, the system cant know "who" purchased the license and has to be added manually to a users account..

The reason I asked where the licensee was purchased is many buy keys from unauthorized vendors and they activate at the time of purchase but when an issue like this poster happens, the key is actually invalid and cant be added to the online account and user is out of luck.

Moral to the story is to always buy from the Malwarebytes store or at a real store like this user did and there is no issue that can not be corrected one way or another.

 

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