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Forced and unannounced restart


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So - after reading some previous messages about forced restarts, and how much they are hated (for good reason) I was hoping that somebody had finally fixed the issue...

Unfortunately, the reason I found the topic was that not only is it not apparently fixed, but it has become even more insidious....  I was in the middle of working on my machine when without any warning the Windows "Rebooting" screen came up - not a BSOD, not a prompt to restart - nothing but a rebooting message before the machine shut down and restarted.  Again - I was *actively* working on the machine!

After the boot, had to go to the even viewer to figure out what might have caused the restart, to find this:

The process C:\WINDOWS\TEMP\D23D50~1\MBSetup-119603.119603-4.5.8.191.exe (PETSAMO) has initiated the restart of computer PETSAMO on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
 Reason Code: 0x40002
 Shutdown Type: restart
 Comment:

Looking at some earlier logged events, this was clearly MBAM that did it, as can further be implied from the actual message too, since I am running 4.5.8...

THIS CAN NOT ***EVER*** be allowed!!!  I was not aware of any update happening, never gave any consent to a restart, and lost work.  Simply stated, NOT ACCEPTABLE

I cannot even express in words how angry this makes me, and how it is completely insane, insensitive, uncaring this is.

WHY IS THIS AT ALL POSSIBLE?????????

 

Kris

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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  • Root Admin

Hello @jkstark

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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52 minutes ago, AdvancedSetup said:

Hello @jkstark

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Not entirely sure what this will help with, but here is the file you asked for.  For reference, the restart was initiated at 22:53:51 on 4/20...

mbst-grab-results.zip

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Just had another user complain about the same thing, though in their case they tell me that the machine rebooted 3 times in a row.  The last one that I saw in their Event viewer indicated that it was once again caused by the MBAM updater, though i was unable to spend the time to search for any other occurrences in the logs.  However, it appeared that in each case the machine went through a reboot and a log in, and once the interface was fully initialized, the reboot cycle began...

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  • Root Admin

After researching this issue, we discovered that we had an invalid certificate on our offline installer that 3rd party installers were using. This was causing the problem when used against recently newer updates.

The issue has been resolved, and you should no longer experience this issue during updates.

 

 

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