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How do I turn off automatic renewal? I do not currently use Malwarebytes, but just received a renewal notice and I did/do not wish to renew. I cannot find anywhere where it lets you turn it off. To me this seems like malware itself...

 

Drag

 

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23 minutes ago, Drag said:

How do I turn off automatic renewal?

Turn off or on auto renewal on your Malwarebytes subscription

If that does not work for you ,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

23 minutes ago, Drag said:

To me this seems like malware itself...

Just a note, At some time you purchased Malwarebytes and all company's set-up subscriptions on a auto renew basis.

 

Edited by Porthos
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1 hour ago, Porthos said:

Turn off or on auto renewal on your Malwarebytes subscription

If that does not work for you ,

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Just a note, At some time you purchased Malwarebytes and all company's set-up subscriptions on a auto renew basis.

 

I have not had a Malwarebytes subscription this year (2021-22) so there should be no automatic subscription that would have been set-up. I have resolved the issue.

 

Drag

 

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