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Quarantined Items Malwarebytes Found Start Menu Folders Are Now Empty


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  1. I later quarantined the 12 items shown in the log file extract shown below and now Start Menu Folders are "empty" in Start Button - All Programs.  Unfortunately the trial version of Malwarebytes has expired and I can no longer see the option to bring the items back out of quarantine even though I can do a current scan using Malwarebytes.  Is there a way to fix the problem of the empty shortcut folders or be able to see the Malwarebytes option to bring the items back out of quarantine to see if doing that fixes the problem?

 

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Scan Date: 3/27/22

Scan Time: 3:51 PM

Log File: 3bd646b8-ae07-11ec-bb7b-2c27d7ba6a85.json

 

-Software Information-

Version: 4.5.6.180

Components Version: 1.0.1634

Update Package Version: 1.0.52948

License: Trial

 

-System Information-

OS: Windows 7 Service Pack 1

CPU: x64

File System: NTFS

User: Me\Ron1

 

-Scan Summary-

Scan Type: Threat Scan

Scan Initiated By: Manual

Result: Completed

Objects Scanned: 398965

Threats Detected: 12

Threats Quarantined: 0

Time Elapsed: 55 min, 46 sec

 

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Detect

PUM: Detect

 

-Scan Details-

Process: 0

(No malicious items detected)

 

Module: 0

(No malicious items detected)

 

Registry Key: 3

PUP.Optional.ASK, HKU\S-1-5-21-1329208443-716638738-4253889315-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, No Action By User, 266, 341070, , , , , ,

PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2FA28606-DE77-4029-AF96-B231E3B8F827}, No Action By User, 266, 341070, , , , , ,

PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}, No Action By User, 266, 341070, 1.0.52948, , ame, , ,

 

Registry Value: 3

PUP.Optional.ASK, HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341070, 1.0.52948, , ame, , ,

PUP.Optional.ASK, HKU\S-1-5-21-1329208443-716638738-4253889315-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341071, 1.0.52948, , ame, , ,

PUP.Optional.ASK, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{2fa28606-de77-4029-af96-b231e3b8f827}|URL, No Action By User, 266, 341070, 1.0.52948, , ame, , ,

 

Registry Data: 0

(No malicious items detected)

 

Data Stream: 0

(No malicious items detected)

 

Folder: 1

Trojan.Clicker.FMS, C:\PROGRAMDATA\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}, No Action By User, 1786, 174741, 1.0.52948, , ame, , ,

 

File: 5

Trojan.Clicker.FMS, C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\8afc49b02429a, No Action By User, 1786, 174741, , , , , B46879EB3B6670909ADA8D71C9645DF2, A3D3924E85795A10B7BFCA7C6747E0F8B4B3602E39C668D43468CBCA014D3771

Malware.AI.3021009327, C:\USERS\RON1\DOWNLOADS\CRYSTALDISKINFO6_2_1-EN.EXE, No Action By User, 1000000, 0, 1.0.52948, 6E28E97B68B1ACC0B410F1AF, dds, 01701664, 084AF0AC91DE952846D79A3E74ABB0BE, 3D2E762E6548F43423C7BB50653A8123B6629C1136A930E89C550ADAF29316A1

Malware.AI.2235746188, C:\USERS\RON1\DOWNLOADS\FREEYOUTUBETOMP3CONVERTER.EXE, No Action By User, 1000000, 0, 1.0.52948, 54EEA9621ADF97688542C78C, dds, 01701664, 8F7FD9D07282D823868B023A49E67343, A40F53DAFD702916A26CB8759741AE6DADF362CBAAE5552823398379F127D32B

PUP.Optional.Conduit, C:\USERS\RON1\DOWNLOADS\HOTSPOT SHIELD VPN HSS-3.37-INSTALL-HSS-561-CONDUIT.EXE, No Action By User, 179, 737704, 1.0.52948, , ame, , D1909A96931E4BFE08D38BDF8146FEC9, D293B2DF3B1B5B2F6FEFC0864419A2048225F8B7971AB47BDF487E9382E4CA60

Generic.Malware/Suspicious, C:\USERS\RON1\DESKTOP\FROM FIRST HP\DOWNLOADS\GOMPLAYERENSETUP.EXE, No Action By User, 0, 392686, 1.0.52948, , shuriken, , 4DCE2D4D1EFEE4A8F9828AD852EF41A2, B6484806DFFEAC10B2139606741163B87485BA185D1781FAB58CDC374BB4EF66

 

Physical Sector: 0

(No malicious items detected)

 

WMI: 0

(No malicious items detected)

 

 

(end)

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6 minutes ago, Ron991 said:

I later quarantined the 12 items shown in the log file extract shown below and now Start Menu Folders are "empty" in Start Button - All Programs.  Unfortunately the trial version of Malwarebytes has expired and I can no longer see the option to bring the items back out of quarantine even though I can do a current scan using Malwarebytes.  Is there a way to fix the problem of the empty shortcut folders or be able to see the Malwarebytes option to bring the items back out of quarantine to see if doing that fixes the problem?

The scan date states Scan Date: 3/27/22

It has been almost a month, When did you notice the issue?

 

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11 minutes ago, Ron991 said:

be able to see the Malwarebytes option to bring the items back out of quarantine to see if doing that fixes the problem?

If you did not empty the quarantine or uninstall and reinstall, you can restore even in the free version.

Restore or delete quarantined items in Malwarebytes for Windows

 

Edited by Porthos
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I ran the scan back on the 27th of March  but did not quarantine anything since I was unsure what may result.  I then ran the scan about a week ago and I decided to quarantine the 12 items found.  I then noticed some of the shortcut items that come up when you click the start button were missing.  After that I noticed that the folders under Start Button, All Programs were empty.  I have been trying to find a fix since then.  So, today I thought I would try the Malwarebytes forum to see if someone knew how to fix or if someone knew how to be able to see the option to bring the items back out of quarantine to see if that is even the underlying problem.  Thank you in advance for any insight you might provide.

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  1. Open Malwarebytes for Windows.
  2. Click the Detection History card.
  3. In the Quarantined items tab, check the boxes of the items you want to restore or delete.
  4. Click the Restore or Delete button. Deleting the items permanently removes them from your device.

 

The problem is the there is no tab for detection history when I open Malwarebytes. I have not uninstalled or reinstalled the MWB software nor did I delete the items from the device.  The only thing that has occurred is that the trial period has ended.  The only thing I can do now is scan, which I have done and no threats were detected as I would imagine the 12 previously detected items are still in quarantine.

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That is the option I couldn't see when I posted originally.  I have now tried a couple of different ways to get to the option you have presented above and finally I can see the option regarding Detection History.  Thank you very much for your responses.  I will now try to gradually restore quarantined items, except for the Trojan Clicker, to see if any of the items even caused the problem.  I have also created some shortcuts and copied back into the Start - All Programs folders but that is a very slow process to do it that way.  Thanks again, very much.

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3 minutes ago, Ron991 said:

I have also created some shortcuts and copied back into the Start - All Programs folders but that is a very slow process to do it that way.  Thanks again, very much.

With out the log from the scan where you quarantined, I can not say but, in the log you did post, I did not see anything that would have caused your issue.

Also to add, using Windows 7, 3 years after support ended is not a good idea anyway.

 

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