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Unable to License Server


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13 minutes ago, Maurice Naggar said:

Hello @Jiichi  :welcome: 

Please advise if this is a trial install of Malwarebytes ? is this the first ever install of Malwarebytes for Windows ?

the trial period is over, it's been a long time since I used malwarebytes on windows. this problem happened since last week

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Please do a Clean Removal and reinstall of Malwarebytes for Windows. It will offer to install Privacy VPN but you want to decline that  and simply click the top right X to quit that install.

  • In your Downloads folder, open the mb-support-1.8.7.918.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool mb-support-1.8.7.918.exe
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply
Edited by Maurice Naggar
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32 minutes ago, Maurice Naggar said:

Please do a Clean Removal and reinstall of Malwarebytes for Windows. It will offer to install Privacy VPN but you want to decline that  and simply click the top right X to quit that install.

  • In your Downloads folder, open the mb-support-1.8.7.918.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool mb-support-1.8.7.918.exe
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

after reinstalling the message "Malwarebytes fo Windows installation has been canceled" appears even though I didn't cancel the installation

mbst-grab-results.zip

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Regret your troubles. But it seems there is still some installation of Malwarebytes Privacy version 3.14.0.779 as well as Malwarebytes version 4.5.7.186.
We will need to re-run some initial steps ( mainly the complete uninstall), and after that is done, a new install in a specific way.
{ by the way, you do not need to press the Quote link when you start a reply. I get notified when you make a reply in any event.}

  • On your Downloads folder, open the mb-support-1.8.7.918.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and 
  • at the point if offered to re-install Malwarebytes, reply NO 
  • So at that point, your machine should be exited out of the support-tool

1. Download the offline Malwarebytes for Windows installer from : https://downloads.malwarebytes.com/file/mb4_offline
2. Now, go to where the file was saved.     Right-click on the mb4-setup-consumer-4.x.x.xxx-x.....exe and select Run as Administrator and allow it to go forward.

Decline the install of Privacy   ( since you do not have a license)
3. After the Malwarebytes for Windows is done with the setup.
Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center
Click the Security Tab. Scroll down to
"Windows Security Center"
Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".

all the way to the Left for Off setting.
Close Malwarebytes when done.   This setting adjustment does not affect the Trial-mode protections of Malwarebytes.

Edited by Maurice Naggar
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I can't turn off "Always register Malwarebytes in the Windows Security Center" because it's only for premium. malwarebytes works but can't connect "update server" and "license server" or in other words, things that need connection to server don't work

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Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups. This is really just housekkeping.

We will use FRSTENGLISH  on the Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  JIICHI  only / for this machine only.

This custom script has some specific things, plus some general aspect to help the system overall.  

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. .  It will rebuild the Winsock. 

NOTE-2: It should remove the attempt to start Malwarebytes Privacy IF that is still listed as a auto-start.

  •  
  • Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

  • If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.
  • Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt           <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.


RIGHT click on FRSTENGLISH    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

  • IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

  • on the FRST window:

Click the Fix button just once, and wait.

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

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This custom script is for  JIICHI  only / for this machine onlyAlright. I see that the issue at-hand is due to the Hosts file content on this machine. This run is to get a proper Hosts file on this system. First, DELETE the prior file named Fixlist.txt on Downloads. 

Be very sure to Save any work-files you have open at this point. Close & Save any open edits, if any. Next, a custom script to do  checks & some  cleanups. This is really just housekkeping.

We will use FRSTENGLISH  on the Downloads  folder to run a custom script.    The system will be rebooted after the script has run.

This custom script run should be Quick.

  •  
  • Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.
  • Please save the (attached file named) FIXLIST.txt   to the   Downloads   folder

Fixlist.txt          <<< - - - - -

Then, Start the Windows Explorer and then, go  to the Downloads   folder.


RIGHT click on FRSTENGLISH    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

  • IF you get a block message from Windows about this tool......

               click line More info information on that screen
               and click button Run anyway on next screen.

  • on the FRST window:

Click the Fix button just once, and wait.

frst-fix.jpg.f6a25291b39a03d418acc9a3b7136900.jpg

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity.

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