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threat scan has been running for almost 24 hours


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I have purchased Malwarebytes Premium yesterday and decided to run a full scan on my SSD and two of my HDs. Both my HDs are 1TB. One with 260 GB of free space left, the other with 817GB of space left. My SSD is a 222 GB SSD with 166GB of memory free. So far, the items scanned have been 600k + and it's been 21 horus. Is this normal? Should I quit it. I have not used my PC at all for the duration of this scan and I'm honestly getting tired of it and thinking of asking for a refund and cancelling. 

Screenshot 2022-04-10 191255.png

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  6. To provide logs for review click the Gather Logs button
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  8. A file named mbst-grab-results.zip will be saved to your Desktop
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14 minutes ago, Porthos said:

Yes and restart the computer. Turn off rootkit scan and only do the standard scan. Do not do a full scan...

The reason why I'm running a full scan is because my chrome was under control from an extension I couldn't manually remove or regedit it delete.  Literally had a thing show up on my browser saying "Your browser is managed by your organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of Chrome". 

 

I'm not running a full scan just out of curiosity or for the fun of it

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4 hours ago, xcatastrophicx said:

The reason why I'm running a full scan is because my chrome was under control from an extension I couldn't manually remove or regedit it delete.  Literally had a thing show up on my browser saying "Your browser is managed by your organization. Your administrator can change your browser setup remotely. Activity on this device may also be managed outside of Chrome". 

Malwrebytes alone will not fix your issue  with Chrome.

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler

  When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

https://content.invisioncic.com/Mmalware/monthly_2020_08/image.png.6ed3292b49adb735c06caf1706b612cb.png

image.png.6e6d6f212954058957644a448f0b1c1a.png

image.png.7b919ead8f13874a019d4ed468e07179.png

 


STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

Edited by Porthos
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8 minutes ago, xcatastrophicx said:

(I did let the scan finish, rootkit enabled, it ran for 26 hours)

What I tried to explain. Is to not enable non default settings unless you are instructed to,

The following should be off. The following are False positives because of it.

There is also no need to run full custom scans on all of the drives

Malware.Heuristic.1003, E:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V2.0.50727_32\MICROSOFT.VISUALSTU#\1A4DF4219FE12EE37DA407321C4C8091\MICROSOFT.VISUALSTUDIO.TOOLS.OFFICE.WORD.HOSTADAPTER.V10.0.NI.DLL, Delete-on-Reboot, 1000001, 0, 1.0.53429, 0000000000000000000003EB, dds, 01720766, 72B44A79B77D2B7EFBF5F1110467C664, 3461C126212EC2A84027F71CA17BDD50514585BE7998C4E7C0AD424E84F8A156
Malware.Heuristic.1003, E:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V2.0.50727_32\MICROSOFT.VISUALSTU#\3BCB8870CBF1C02CBC1C6DA30B3E4E3A\MICROSOFT.VISUALSTUDIO.TOOLS.OFFICE.HOSTADAPTER.V10.0.NI.DLL, Delete-on-Reboot, 1000001, 0, 1.0.53429, 0000000000000000000003EB, dds, 01720766, A702E7BB0A0BB0C18CE22322235B6DB0, 8EFB7766DC6FBD9B4EFB067D272DCDF481C785B8D675216ACF9325C749D34D99
Malware.Heuristic.1003, E:\WINDOWS\ASSEMBLY\NATIVEIMAGES_V2.0.50727_32\MICROSOFT.VISUALSTU#\A4EE4F60A8B838205E5A86563F417D7D\MICROSOFT.VISUALSTUDIO.TOOLS.OFFICE.EXCEL.HOSTADAPTER.V10.0.NI.DLL, Delete-on-Reboot, 1000001, 0, 1.0.53429, 0000000000000000000003EB, dds, 01720766, D7BDD5F358F5336DE7A69A1935CF8E3E, AD982504C0A638061D140D9DAB2C6BC285A479277AFDF31B3DAD375764D85527

 

image.png.56255cd89c688b13d9753384fd4dfb65.png

Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures.  Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis , especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders and data folders as well as any installed browsers, caches and temp locations.  This also means that if a threat were active from a non-standard location, because Malwarebytes checks all threads and processes in memory, it should still be detected.  The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however if the threat were executed then Malwarebytes should detect it.  Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.

Edited by Porthos
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  • Root Admin

Hello @xcatastrophicx

Please open Malwarebytes, then go to Settings (small gear icon) and on the General tab scroll to the bottom and click on the "Restore default settings' button.

Then, let me have you run the following and we'll check and see if there are any other possible issues to be concerned about with your computer.

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

 

Thanks

 

 

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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